TDS - Cedar City, Utah

Introduction to TDS

For individuals and families seeking dependable internet service and cable company solutions, TDS (Triple-Play Services) presents a compelling option. Located at Address: 106 E 200 N, Cedar City, UT 84720, TDS has steadily grown to become a significant provider in the region, offering a comprehensive suite of services designed to meet diverse customer needs. With a readily available phone: 46841387 and a user-friendly website at Website: hellotds.com, TDS ensures accessibility and information clarity for its clientele.

Specialties and Services Offered

TDS’s core competencies revolve around delivering robust internet, television, and telephone services. They primarily operate as an internet service provider, offering various plans catering to different bandwidth requirements – from basic residential connections to high-speed fiber optic options. Their cable company arm provides access to a wide array of channels, premium entertainment packages, and on-demand content. Furthermore, TDS maintains a traditional telephone service, providing landline connectivity for those who prefer it. The combination of these services creates a fully integrated communication and entertainment experience for their customers.

Key Features and Benefits

Several features distinguish TDS from its competitors. Onsite services are readily available for installation and technical support, simplifying the setup process for new customers. Importantly, TDS demonstrates a commitment to inclusivity, boasting a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring ease of access for all patrons. The company’s dedication to customer satisfaction is evident in the substantial number of reviews available on Google My Business – currently totaling 195 opinions. The average opinion: 3.2/5 reflects a mixed customer experience, with areas for improvement highlighted alongside positive feedback.

Location and Accessibility

The Cedar City location provides convenient access for residents and businesses in the surrounding area. The Address: 106 E 200 N, Cedar City, UT 84720 is easily identifiable and well-served by local transportation routes. Beyond the physical location, the website, hellotds.com, offers 24/7 customer support and online account management.

Customer Feedback and Ratings

As evidenced by the 195 reviews on Google My Business, customer sentiment towards TDS is somewhat mixed. While many appreciate the reliability of their services and the convenience of bundled packages, some customers have voiced concerns regarding customer service responsiveness and occasional technical issues. Analyzing the feedback reveals recurring themes – a desire for more proactive support, clearer billing practices, and a wider selection of channel options. However, the overall trend indicates a strong foundation upon which TDS can build to further enhance customer satisfaction. Specifically, consistent efforts to address reported issues and improve communication channels could significantly elevate the customer experience.

Recommended Information for Potential Customers

Before committing to a TDS plan, potential customers are encouraged to explore the following:

• Service Packages: Carefully evaluate the different internet, television, and phone packages available to determine the best fit for individual needs and budget.
• Data Caps: Understand the data allowance included in each plan to avoid overage charges.
• Pricing: Compare pricing across different plans and promotional offers.
• Contract Terms: Review the contract length and cancellation policy before signing up.
• Customer Support: Research available support channels and response times.

Conclusion

TDS represents a viable option for individuals and families seeking a comprehensive internet and cable provider in Cedar City. While areas for improvement exist, particularly regarding customer service responsiveness, the company’s commitment to accessibility and the availability of a range of services position it as a competitive player in the market. With continued investment in infrastructure and a dedication to customer satisfaction, TDS has the potential to further solidify its place as a trusted provider within the community. For more detailed information, please visit their website at hellotds.com or contact them directly at Phone: 46841387.

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👍 Reviews of TDS

Dustin S.

1/5

It really is April fool’s. TDS is a Joke. Absolutely ridiculous customer service. I signed up for internet only. I am being charged a phone bill. I DON’T EVEN HAVE A PHONE. Calling customer service is useless. I have spent 6+ hours on the phone with them. At this point I have given up on fixing the charges and just want to cancel everything. Apparently customer service can’t handle that either. I went to TDS in person during their operating hours, and they were closed due to staffing issues. I wish I could give negative stars. On the phone all they will do is verify your information and transfer you to someone else. The next person does the same thing and the cycle repeats endlessly. With 20 minutes on hold between each person of course.

Katie J.

1/5

If I could leave no stars I would. I returned the internet equipment. We never even had internet service because we could not figure out how to set everything up. My husband returned the equipment and was told that we would not be charged. Now we have received a bill saying we were sent to collections.

Heather L.

1/5

Absolutely the worst customer service I have ever experienced. Every single time I have to call it is HOURS of hold no exaggeration. A complete lack of knowledge and if you speak to two different agents they will never have notes from the previous call nor be willing to listen to you about the previous conversation. Not worth it for mediocre service.

Grant G.

4/5

Whenever I have a problem, I go to TDS sand talk to Jessica. She is polite and super competent. She never needs more than ninety seconds to set things straight. I think she should also be used as a trainer. You need more like Jessica.

Heather C.

5/5

Jessica in the office is so friendly and helpful, she will take the time to go over your account and work with you on getting better rates and upgrading your equipment! I was having issues with the online bill pay and she helped me get that set up

Tom J.

5/5

Jessica, in the cedar City office has been a tremendous help to me. I have been with TDS for a number of years and they are always willing to work with me on pricing and services. I recommend them wholeheartedly.

Kimberly Q.

5/5

Jessica was super helpful and personable during the process of choosing our internet. She took her time explaining everything to us and answered all of our questions. Jessica’s costumer service is exceptional.

Linda B.

5/5

Jessica in Cedar City went over beyond to help me with a internal family issue on a TDS account. She is knowledgeable and professional and kind.
I recommend her for any future customer service you my need.