Stereo North Furniture & Appliance - Sitka, Alaska

Heidi Berg

I'm not one for leaving bad reviews, but here we go. I purchased a 65" TV on sale for $750 from stereo north without opening it and checking it. From there, I put it on a 58' boat, on which it was wrapped and put in a safe place. We had a flat calm ride home, brought it into my house, and opened it to find it incredibly broken.

On my life, this TV was handled incredibly gently and with care. I called Stereo North expecting them to have at least an ounce of customer service following a nearly $1000 purchase, and was immediately met with hostility and rudeness. After being told this had NEVER happened to them before, they continued on to tell me about several different times people had claimed to recieve broken TV's, all of which were apparently found to be "lies".

I contacted Samsung to request help, and they responded that the TV should still be under the companies return policy, and I should be able to return it to Stereo North and get a replacement. I contacted the store, and they essentially called me a liar and told me that they were too busy and proceeded to hang up on me twice.

My mind is absolutely blown at the rudeness and lack of pride these owners have for their company and for their products. This TV was very clearly dropped or hit pretty severly at some point, and it was ABSOLUTELY not hit or dropped while in my care.

It is a huge shame that this was my first experience with this this company. I much prefer supporting local businesses, and had seen many things in the store I would have been interested in purchasing. But following this experience, I will personally never set foot in this store again.

Randall Madison

Bought this refrigerator for $40 less than Walmart price and $100 less than Best Buy down south. Great people and great prices.

Screaming Eagle Automotive Repair LLC

Fantastic help and kind to us. Helped me pick out my stereo equipment for my truck and offered to box it up for us. Would recommend to everyone looking to get furniture, other appliances, and car stereo equipment

ellie schmidt

Bought a speaker here and tried to return it the next day after having a change of mind. The older lady at the front desk yelled at me and demeaned me and of course did not consider taking the speaker back even though it was brand new in the packaging. I was genuinely frightened and resolved to never set foot back there again. Horrible place.

Maggie Lilly

Really awful customer service and slimy people. Sold me the floor model without telling me. Nasty thought to think everyone And their mother has layed on the bed they sold me. Would not recommend. He will lie to you and his mother will yell at you.

Gail Rod

Always have what I need, store's jam-packed with appliances, washer/dryers, furniture, beds, t.v.'s and electronics. One stop shop! Jan 1, 2024

Stewart Cain

Not one of store employees wearing masks! And the service was poor. Employees were more concerned with eating pizza than helping customers. If this were not the main electronics and appliance store in town, I would boycott this business.

Olive Kilpatrick

Best place to go for the stuff you want people love Shirley and Tuffy. Thank you and love you guy's.