Sparklight - Eatonton, Georgia

Callie S.

If I could make this a -10000 I would. The internet does NOT work. Not even a little. Try to watch a Netflix episode of anything for more than 30 seconds. Good luck!!! It’s disgusting. And to make any of us make pour more money into THEIR crappy service is wild. Do better. This is your literal one and only purpose and you suck at it.

Nick

Absolutely pitiful internet experience, they had the nerve to raise our bill by $35 dollars for absolutely no reason, yet their service can't even stay up for more than 70% of the time! If you can get literally ANY other service in your area, do yourself a favour and choose anyone other than Hargray, they'll charge an arm and a leg for bottom of the barrel service without batting an eye.

Confacimus

Scum bag snake oil salesman. Sub optimal customer service.

I closed my business over a year ago and these absolute troglodytes sent me to collections for a bill that was FALSELY added to my account. Despite multiple attempts to contact the company for resolution, I still receive emails.

Scum bag company, avoid.

Landon W.

I’m not upset about the Internet not working. I’m upset set that you won’t acknowledge the Internet doesn’t work. No email, no social media post. Only organization run worse is the federal government.

Chris G.

We just moved to GA and this internet service goes down weekly. Very unreliable experience so far.

Eldo R.

I see quite a few reviews here, saying how good the customer service is with Hargray. Our experience has been quite different. My elderly parents have been waiting to have their service hooked up for almost three months now. Hargray has to run a line for their house, which shouldn’t be that difficult, as their next door neighbor has Hargray. They have been telling my parents, literally every week, that they are going to be out there to install everything. Then, no technician, no call, nothing. A few days later, my dad calls again, and they say they’ll say they’re going to be there at some specific time, just to no-show again. This past week it was supposed to be, “first thing Tuesday morning”. I’m not sure how a business gets away with handling new customers that way, nor am i sure why my dad would still be interested in giving them his money, but he still does want his internet. I would have washed my hands of Hargray second week and been done with it.

Leigh D.

It's 2023 and obviously the economy is a little rough these days. Called for the FIRST time ever since being a customer paying on-time for the past 2 years for an extension on a bill less than $100, and they flat refused. They just said they can't help, and don't offer any type of payment plans. Okay, so now my internet can just get cut off, and my child does part of his homeschool curriculum USING the internet. They don't care, and said they don't do bill extensions. This is completely unacceptable that they refuse to even work at all with customers, not even a little bit. It's back to school time too, so we have enough on our plate paying for school supplies. On top of that, there are very limited providers in the area!

Virginia H.

After 30+ years in Atlanta I have a true appreciation for the customer service and care provided by Hargray. From installation to
internet support, they are responsive, knowledgeable and courteous. A utility company in our neighborhood severed Hargray's lines and their technicians were out in the dark on a Friday night to restore service quickly. They never take a break from customer service, even on weekends! Excellent service provider!