Pantusa Towing Atlanta, LLC - Marietta, Georgia

KENNY J.

Outstandingly Awesome Service. Very professional.

I was impressed the care he used to lift such a heavy GL63 SUV and checking a double checking the vehicle was secure gave me confidence it would stay put.

As for the tow company it's I wish they would supply the driver with face masks in order to prevent confusion about them being a mandatory requirement. Because I did not have one and there was no where to get one where I was.

Julian

Came and picked up my C6 Corvette GS with no issues at all. Sportier cars are usually a risky gig and I am glad Wingo came. He did an excellent job getting the car to the shop. We had a great conversation and I would recommend Pantusa to my colleagues!

T

Wow! Talk about extremely friendly and quick service during a rush hour time too! Thank you so much for being so kind and efficient with my Mitsubishi eclipse to tow to her repair shop! Will definitely keep this business in mind for the future! Stay safe and thank you again! Extremely friendly tow technician too! Thanks again!

Brian C.

I placed my initial call through "Better world auto club" (it's like AAA) at 3pm. Long story short, 3 assigned drivers from Pantusa and 6 hours later I finally get someone who is on their way. Pantusa overall was very poor at communicating and I had to call them every time to find out what was going on. I get it if it's busy, or you're going to be late, but at least keep your customer who's stranded informed about it. The only reason it's 2 stars is because the driver that finally DID show up was great. If I ever break down again and Better world auto club assigns Pantusa to me, I'm going to request a different company.

EDIT:
This is a response to the "owner", your are LYING! You couldn't even take the time to read my review before you lied either! I don't know why I'm shocked, I should expect as much considering the service I received that night. I don't have "AAA", I didn't use "AAA" I used a completely separate service. How could you "research" a call to AAA that NEVER HAPPENED! Here's a thought, instead of taking the time to make up lies to justify your sorry excuse for service, try getting a 3rd party to investigate why your company sucks so bad then make changes within! I've since changed my review to 1 star. The nerve of some people!

Kahlil M.

Slowest towing company. Do not call them. After an hour long wait they then postponed twice after making the wait close to 3 hours. When I spoke to dispatch they lied to me saying the driver is in the area looking for me. When I finally spoke to the driver he told me 25 minutes but didn’t show up for another 45 minutes. Horrible service and very inconsiderate. I only left this review because during my 2nd hour of waiting I got harassed by the local police. These people don’t care what you have to go through and will bullsh!t u as long as they can to make sure they still get the job.

B H.

I got a flat tire on 85 North the other night and was stuck. Norris from PANTUSA made it out to me and put on a loaner wheel for my car. He was awesome and provided a level of customer service that used to be expected. He even took a photo of the wheel that he dropped off at the service center, which came in handy because the shop told me they hadn’t received it. However, Norris had already taken care of it and documented it. Of course, they then were able to find the wheel. I highly recommend PANTUSA. And if you get stuck, hope that you get someone like Norris to help you. Thank you, Norris!

Khalilah C.

Waited for a tow truck from this company through my insurance for over 3 hours only for the tow not to happen due to this company not sending out the correct equipment to tow my vehicle properly without causing damage! The driver didn’t want to do the tow anyway! The dispatcher who called had a nice nasty attitude and cancelled my order! Thanks! I kindly told my insurance company to cancel your contract! Next time train your people to have better customer service!

Regina F.

Michael was extremely helpful kind and informative! This was the fast and easiest tow I’ve ever experienced! Atlanta traffic is just awful but he made it to me in 30 minutes at rush hour! Hands down the best