Mountain West Computers - Cedar City, Utah

robin H.

I bought a Lenova laptop from Mountain West last March. All of sudden in December, my laptop died. The technicians sent it back to Lenovo and gave me a loaner to use, all done quickly and efficiently. Unfortunately, my laptop was sent back twice apparently working but died again within a few days. Mountain West gave me another loaner to use and ordered a brand new HP laptop for me as I didn't want to deal with the Lenovo anymore. Throughout all these frustrating situations, the staff was always helpful and trying to find the best solution for me.

JD C.

Left my laptop charger in Idaho. Mountain West had the charger I needed (both used and new options). I got a used one, staff made sure it worked, and I got a great deal! Very happy with the service. Thanks Mountain West!

Steve H.

Brought my Apple Macbook Air to them because one of the keys on the keyboard was sticky. The manager told me the whole keyboard needed replaced, and said I needed to take it to St. George and have an Apple repair shop do it. I was able to purchase a replacement key and fixed the problem myself. What a TOTAL waste of time taking it to Mountain West!!!!

Isaac B.

Fast and friendly staff but appeared overly knowledgeable until they actually got to work. I had an overheating processor in my laptop and took it in to get it checked and fixed. They replaced the thermal paste and checked the fans (all well and good). I asked them what they did to check and they said they ran a 4K YouTube video on it for 2.5 hours. Doesn’t make any sense to run that to check an overheating processor on a non 4K display. I took it home and checked it to fan it ran hot still. I heat baked the new thermal paste using Furmark and Prime95 and now it’s cooled down. Surprising to a tech not use these standard tests before sending a repair back out. Overall a good experience and still have a laptop but do not recommend if given a different option

jim H.

Quick, effective, and carried it in for this disabled guy. Thanx

Logan O.

They know how to take advantage of the customer. I took my laptop in and was told I would hear back from them in 1-2 business days. Three days later, I called them and they said they hadn't gotten to it because it usually takes 3-4 business days. After a week of not hearing anything, I called them, and was told they were just getting to it and would call me back at the end of the day. They did, and told me that the replacement they needed to do would cost me $125. After getting off the phone I looked up the part and it was $10 to order it directly. I then talked with a friend who used them to fix a phone, and she also had a horrible experience. They never called her back with an estimate, and after a month of having her phone and not hearing anything, she went in. They told her they had lost her phone, but after hounding them, they finally found it and told her it would cost $200 because they had already fixed it two weeks prior. She said for the cost of the phone she never would have agreed to the fix if they had called her with an estimate as they had agreed on, and if she had known about the hassle she had to go through to get her phone back for such a simple fix. I confronted them about the cost of my laptop fix, and they gave me the runaround saying because of labor it would cost $100 more than the part was worth, and the part they were ordering was going to be more expensive than what I had found online anyways. I told them this seemed steep, and they told me to agree to the price or not get it fixed. That's exactly what I did and will be looking for a company who values customer service to work on my laptop.

Jenna J.

Integrity Driven. Clean Office. Prompt Staff. They met the standard of my photography business. Thanks for your help! + My iMac came back cleaner than it's ever looked!

Twila D.

Glen has worked on my equipment since I started Real Estate in 2000.
They always provide processional and very competent service. They never try to sell you anything that you don't need. I appreciate their service efforts as they are always willing to accommodate you when you are having computer "crisis"!

The prices are reasonable and they not only have new computers, but they also have refurbished computers.
I like spending my money in Cedar City, and they make it easy.
Twila Davis
Broker/ Owner
Davis & Associates Real Estate
Twila Davis-Broker/ Owner
Davis & Associates Real Estate