IT Retail - Riverside, California

IT Retail Overview

IT Retail, located at 191 W Big Springs Rd, Riverside, CA 92507, is a reputable software company that provides exceptional services to its clients. With a phone number of 9516826277, IT Retail has gained a solid reputation in the industry. Their webpage, while not readily available, showcases their areas of expertise and client testimonials.

Specialties

IT Retail specializes in offering cutting-edge software solutions tailored to meet the unique needs of businesses. Their expertise lies in enhancing operational efficiency, streamlining processes, and delivering a seamless user experience.

Other Points of Interest

IT Retail goes above and beyond to ensure accessibility and convenience for its clients. They offer online appointment scheduling, making it easy for businesses to seek their assistance. Additionally, they provide a wheelchair accessible entrance and parking lot, demonstrating their commitment to inclusiveness.

Customer Opinions and Reviews

IT Retail has garnered a stellar reputation among its clients, with an impressive average rating of 4.5/5 based on 57 reviews on Google My Business. Clients consistently praise the company's exceptional customer service, technical expertise, and willingness to go the extra mile to resolve complex issues.

• Harry's Expertise: A standout employee at IT Retail, Harry is commended for his clear communication, thorough understanding of client needs, and efficient problem-solving skills.
• Technical Support: Clients appreciate the comprehensive technical support provided by IT Retail, particularly in programming promotions and POS system features.
• Customer Service: The company's customer service is highly regarded, with clients noting the staff's patience, step-by-step guidance, and willingness to educate.

👍 Reviews of IT Retail

Alex R.

5/5

Harry did an excellent job helping my business with a technical problem we had going on. He spoke clearly and understood my problem as well as resolved it. Thank you!

BOLIS F. M.

5/5

Excellent Tech Support provided by Harry! He went the extra mile to help me program promotions in the POS system as well as other very useful features. Thanks Harry!!!

Baba's I. M.

5/5

As always POS never disappoints with their customer service. Harry was a sweetie. he helped step by step and was through in his explanation to what I was asking. He went above and beyond! Thank you so much for a educational troubleshoot.

Amanda &. G. H.

3/5

Ravi was very helpful. We seem to have an on going issue with this point of sale, and he took the time to do additional steps to fix the problem and not just make fix what I had going on at the time. Hopefully he has done these steps so we don't continue to have this problem. He was very helpful and nice to work with.

Luke W.

2/5

Support is very slow (often times a nightmare). They will also increase billing year after year without prior approval and regardless of the terms of your initial contract. When you call to get the billing increases reversed you get put in an infinite phone loop and it is nearly impossible to speak to the accounting department.

Carrie G.

4/5

My first day using the software didn't go as smooth, shocker! But I called support and a kind voice answered and his name was Harry. I was literally panicking, cause I was 20 mins away from opening and my touch screen and customer display was not working. Harry was so calm and kind and just had this relaxed vibe about him, that I immediately was cool and calm. Harry was able to get it to finally work, with 2 minutes to spare before opening. The support team at IT Retail was responsive, the reason for the 4 stars was the after hours support was not so much!

Christine C.

5/5

I called IT Retail Support when I could not get into our POS System due to a password request. It took a total of 10 minutes for Harry to help me take care of that problem for all of my registers. He was kind and professional. I love reaching out to the IT Retail Support team. They're always very friendly and helpful. Any issue that arises, they are just a phone call away and take care of all your IT issues.

Robin S.

5/5

Harry has helped us at Get Healthy multiple times and is amazing! Incredible patience and knowledge. Great experience for what could be a stressful situation.