Irvine BMW Service Center - Irvine, California

Jose H.

Not much complaints , they fixed an issue that Ontario and Riverside couldn’t fix so I’m glad , their coffee machine is also great and up to BMW centers standard. The only complaint would be I received a loaner that had only 17% charge and the alignment was off with the car only having 600 miles . But them giving me a next day appointment with a loaner made up for their mistakes.

Nick C.

I had a highly disappointing experience with the BMW service center in Irvine, specifically under the supervision of Sergio Contreras. From start to finish, the service was sloppy, slow, and unprofessional.

Firstly, it took them weeks just to check my car, and there was zero communication from their end. Unless I called or texted to follow up, I would hear nothing. When I finally got my car back, I discovered that it had been damaged on their lot. The so-called repair and polish job they did was extremely poor—just take a look at the photo, which shows the state of my car after they “fixed” it.

Additionally, whenever I reported issues with my car, unless the problem was glaringly obvious, the staff would simply pretend everything was fine. I’ve had to bring my car back 3-5 times before they would acknowledge a problem and attempt to fix it, demonstrating a disturbing lack of basic mechanical knowledge.

To top it all off, after picking up my car, I noticed that a few accessories were missing. Despite reaching out multiple times, I was completely ignored. It’s clear they have no intention of taking responsibility for anything.

If you value your car and expect even a minimal level of professionalism, avoid this service center. You can expect them to trash your car, steal your belongings, and never own up to their mistakes.

Nikita I.

I visited BMW Irvine yesterday to check on a safety recall for my X7—you know, the kind that prevents the car from catching fire. I parked in the lot and walked into the service reception area, where I spoke to an employee. I explained that I had a recall and asked when I could come in to get it fixed.

He asked where my car was, and I told him it was in the parking lot. He said, “No problem, just pull into the service intake area.” I did as instructed, and another service advisor came out, scanned my key, and asked about my visit. I repeated my request.

Then he asked, “Do you have an appointment?” I said no, but the first employee told me it wouldn’t be an issue. He checked my key info and then immediately started pushing for a tire replacement, saying I needed new tires. I told him I was only here for the recall, at which point his whole attitude changed. Suddenly, I was told I needed to leave immediately and schedule an appointment by phone.

So let me get this straight—removing a recall that could cause my car to catch fire is only possible if I spend over $2,000 on tires? WHAT IS THIS?!

This is shady, unacceptable service. BMW Irvine seems more focused on upselling unnecessary services than addressing critical safety issues. Absolutely terrible experience.

Danny C.

I recently had to bring my BMW in for service due to an issue that needed attention, and once again, the experience was outstanding. From the moment I arrived, my service advisor, Jose Ramirez Meija, ensured that the entire process was smooth and stress-free. Over the years, Jose has consistently provided exceptional service whenever I've brought my X5e in (or any of my other BMW's), and this visit was no different.

Jose has always been incredibly knowledgeable, attentive, and professional. He takes the time to thoroughly understand any concerns I have with my vehicle and always explains the recommended repairs and maintenance in a clear and straightforward manner. Jose's attention to detail and commitment to ensuring my satisfaction, have made every visit a positive experience.

I truly appreciate the level of care and transparency Jose brings to the table. Whether it's offering timely updates during the service process or going the extra mile to make sure I'm comfortable with the work being done, their dedication to providing top-notch customer service is evident. This ongoing positive experience is one of the many reasons I would wholeheartedly recommend BMW to my family, friends, and colleagues.

Judy S.

I recently took my car in for service for the second time. Overall, the experience was okay, but I’m disappointed with some aspects. There’s a squeaking sound when I press the brakes, and despite keeping my car for three days, they couldn’t resolve the issue. They assured me it’s due to the high-performance brakes and that it’s safe, but it’s still awkward and embarrassing when the noise happens around other drivers.
On top of that, they didn’t even bother to wash the car, which gives me the impression they don’t take pride in their work or show care for the vehicles they service.

Brielle L.

I tried to give this place chances to make up so I don't have to leave negative reviews but apparently this place doesn't care and can't do a thing right. Incompetent compulsive liars and unprofessionals.

New car with scratches & poor touch up: I just leased a brand new X3 at this branch but when I went back the next day to pick it up, it came with scratches all over the car after the detail. It doesn't show everything very well, but I have photos as evidence. Even a cheap machine car wash won't do this damage. I drove down over an hour to drop off my car because Irvine BMW promised to fix and take care of it but after another 2 hr drive to pick it up, I faced a poorly touched up car. The cuts are not fully filled and touched up marks are bumpy and uneven. This touch up looks very unprofessional, and I honestly think this looks worse. Looks like somebody wanted to DIY fix it and failed. I couldn't believe this is the quality of BMW. This is definitely not the new car that I signed up for. My service advisor also just told me to go find the cashier and take the car. He didn't even bother coming out asking me if I was satisfied with the fix but probably he knew how bad it was and wasn't proud of the fix. He was just standing there but didn't even pick up the call. A manager was involved in this assuring that it will be taken care of but that also meant nothing.

Mistakes or no respect?: Not only has my car been damaged, but there was no knowledgeable personnel to explain why my X3 behaved differently than other cars that I test drove. When I asked, the answer was "Oh I don't know." Before the pick up, the service advisor called me confirming that my hybrid will be charged so I thought how kind? but my car was not even connected to the charger, and it was parked in front of the 'out of service' charger among all the available ones. Is this a joke? I don’t know if this is a discrimination or disdain, but I feel like they disdained my car and didn't respect my time spent for their mistakes.

The manager asked me for a good review several times after all this. Please don't beg for a good review l. Do your work right first.

I'll add more comment about how they miscalculated and charged more during the sales process in Irvine BMW reviews.

DC

I've had my 330e for a year and have had nothing go wrong with it so far (*knock on wood). The few times I had to bring it in for service due to minor things, Jose Ramirez was always there to make sure my car was taken care of and to provide great customer service. If it wasn't for him, I'd probably have second thoughts of bringing my car to this service center. Thank you so much Jose, keep up the great work!

Kelly C.

Complete BS!!!! I came in to drop off a X1 that I just purchased 2 months ago that was a certified used 2021. I told them when you drive the car pulls to the right and the steering wheel vibrates and is loose which is dangerous for my daughter that I bought this car for. I said “it might be the alignment”, which immediately they answer with “well that’s not covered and will be $400.00”. I then had to basically beg for them to keep it to see if they could see what the problem was. I get a call that day within a few hours with “well we checked and the alignment is good”. I then said “did u see if the tires are balanced? They answer “well no” ?” Why the heck would I have to try and diagnose the problem? They are supposed to be the experts!!! I am concerned for my daughters safety driving because it dangerous the way the wheel gets loose and the car seems out of control.” I am so upset right now, I bought this car because it’s supposed to be safe and a great car. It’s absolutely awful, this x1 and needs to be fixed!!! The service department needs to do their job right not give BS excuses.