Intelligent Protection, LLC - Jericho, New York

That G. I. T. D.

IPM used to be Newtek Webhosting. Before Newtek Webhosting, it was Crystaltech Webhosting. Crystaltech was awesome - smart, quick, and customer-focused. When it became Newtek, quality of support definitely took a hit, but we could still get our work down. Now, with IPM holding the pink slip for Newtek, the reliability of hosting operations has declined noticeably, and there is virtually NO technical or billing support. My clients are experiencing more E-mail problems than they ever did with CrystalTech or Newtek. We're curious why IPM opted to downgrade operations.
IPM has brought a new trick to the table that I have never before encountered in all my years of webhosting. That trick is billing for services that were never ordered or desired. Oh, and when you catch them playing this dirty little game, they will shut off the unwanted services, but you're NOT getting a refund on the fees that were stolen from you along the way. The person you have to be very careful around is Kathy Higgins. She understands collecting revenue, but she understands ZERO about delivering a world-class webhost experience to her client. She's a VP, but she is mean, vindictive, poorly informed, and wholly uninterested in your concerns. I have shared these facts with my clients and most of them have requested that their sites be moved off of IPM by the end of Q2, so that's what I'll have to do. It's so sad when good companies are driven into the ground by incompetence, don't you agree?

Municipal S.

We have been with Newtek / IPM for 21 years, and they have been great to work with. All the technicians have been great to work with, however I recently had the opportunity to work with Chris Juilfs who was EXCELLENT and one of the most responsive technicians I have worked with in 20 years. Excellent hire!

Thank you, Newtek for always being there for us and for always responding to our IT needs.

CJ G.

Benjamin in Tech Support for Managed Accounts is AWESOME! He has so much patience, explains and asks questions in plain English and methodically unravels any issue carefully with obvious experience under his belt. So lucky to have his help! He is amazing and NewTek is lucky to have him... and I am so lucky he is there.

Andy A.

Frank, at Newtek, was superb. He definitely took those extra steps to solve my email problem with Outlook. He deserves a raise. He was very knowledgeable, courteous and patient. He is the type of support person that callers are always hoping will be on the other end of the phone call.

John B.

I know I speak for my wife, who Alex also assisted with Microsoft 356 Exchange email migration, when I say that a five star rating isn't sufficient to praise Alex's patience, expertise, professionalism and friendliness! We were both frustrated to the point of complete distraction and Alex rescued us from the stress of not knowing how to do what appeared to be so basic, email. Alex took us each by the cursor on Quick Assist and cured the many ills stemming from our inexperience with the email client. Unfortunately, I deal with many "Help Desks" and have had a plethora of extremely unsavory experiences, but I have to say Alex was a joy to work with. Since it would mean we were in the darkness of a technical problem again, I cannot say I hope to work with Alex again, but if the need arises, I certainly hope he's available to assist us.

Lynn C.

Newtek is knowledgeable and does very good phone support in my many years of experience with their domain hosting services. One's phone line however can sometimes be bad, which is probably not their fault.

Wayne M.

We have dealt with Newtek for a number of years and the experience has been one of complete satisfaction. They are customer service friendly, thorough, professional, and patient. Newtek always provides alerts when needed. Great company and employees.

Howard H.

Chris was patient with me . He was quick and efficient.