FullScope IT - Arizona - Gilbert, Arizona

Roger N.

The IT Workshop moves quicker and is more responsive to my needs helping me run my organization more efficiently. The most significant single benefit to me as the CEO of my organization is that I have a team of individuals with a great deal more knowledge and experience than I would by having one or two in-house IT personnel. The IT Workshop frees up time and energy by handling ALL of our I.T. needs so that we can spend our energy on more valuable activities associated with creating value and profit in our organization.

Jennifer T.

The I.T. Workshop has a very good understanding of our needs. Their expertise and response time goes above and beyond any firm I have ever dealt with. They can do almost everything remotely so we receive immediate service for any problems that arise. If they do have to come on-site, they are very flexible to accommodate and avoid any interruptions to our business. They are very easy to work with and always let us know what is going on until our issue is resolved. The I.T. Workshop has a great staff of LIVE technical professionals on hand any time you call. There is no job too big or too small. The I.T. Workshop can handle everything from simple computer problems to server and network issues.

Bryce B.

It Workshop has assisted with all of our business IT needs for several years. They are extremely responsive, knowledgable, and helpful. In the rare event we have an issues they work tirelessly to provide an immediate solution. Our businesses are 24/7 and IT Workshop has even been responsive on nights and weekends when issues arise. I would recommend IT Workshop without reservation.

Ken C.

The entire team at IT Workshop has been great to work with. They easily adapt their approach to the "tech saviness" of the end user and we have a wide range of users from some that know just enough to be dangerous to ones that just need a little guidance to get through issues. Their services have freed my time to concentrate more on building our business and has been a great partnership.

VillaSiena

• Fast Response, Competence, Quality Service and Peace of Mind. The I.T. Workshop attends to all of our needs and requests in an extremely efficient and timely manner so our company can continue its day to day operations without skipping a beat! They have excellent internal communication, we never feel as though we are being “passed along” to another person within the company. The I.T. Workshop is friendly and understanding even when our company has requests that may seem obvious or simple. We appreciate the professionalism of each team member we interact with! They have even hosted workshops for us that have given our employee’s the best IT practices along with “do’s and don’ts” to protect our company’s security.

Sylvia M.

• One of the greatest benefits we have received is continuous up time. The I.T. Workshop works behind the scenes to resolve issues before they turn into down time. It seems like they know we have a problem before we do! On several occasions a technician has been waiting outside our office when we arrived for the day because of an issue that could not be resolved remotely. We have found the responsiveness of The I.T. Workshop to be exemplary. They are so much more than a faceless company that remotes into our system. They know all of our staff by name and we know theirs. From the owner to the technicians they provide personal service that feels more like a neighborhood company than a large corporation.

Garrett D.

Partnering with The I.T. Workshop has always been extremely valuable to FBC and meeting our IT needs, but specifically securing the Premier IT Services platform has helped us ensure our staff has the support we need with a predictable all-inclusive monthly price we can easily budget for. As a small business this is incredibly valuable to our budgeting and strategy process. When it comes to service, The I.T. Workshop, hands down has the best customer service and ticket resolution process I have worked with. Our entire staff is 100% confident we will speak with a live technical services engineer, often a staff member we have worked with in the past, who will jump on any issue that arises right away and ensure the issue is resolved as quick as possible. This enables the FBC Team to focus on what we do and not the IT concern. If asked by another business colleague about selecting IT services available in the area, I would tell them to look no further as The I.T. Workshop has the cooperate ethic and capabilities any business owner or operator can trust and rely on as a quality partner to meet their IT needs. For businesses big or small I would recommend no one other than The IT Workshop.

Garett J. Durkin, RHU, REBC, Sr. Vice President – FBC Insurance, Benefits & Consulting

Kirsten S.

I consider myself fairly tech savvy, so when I recently bought a new computer I easily got it set up . However, I struggled to connect it to my business network. I spent several hours trying to figure it out. I called The IT Workshop and once they had the information they needed, they got me connected within a few minutes. They were also responsive in trouble shooting small issues that popped up when I installed new software. If there is a problem that is not an easy fix, The IT Workshop will send over their Technical Service Engineers, who specialize in fixing specific issues and get it resolved. Other companies may have trained staff, but the customer service from The IT Workshop sets them apart from all the others.