Fitch Construction, Inc. - Fairport, New York

Hollie F.

We just had our basement renovation completed by Fitch Construction. After living here for 12 years, and the basement flooding the last 3 years due to rising lake levels, we had our basement waterproofed and then were looking for a company to do the renovation. I am so glad I came across Fitch on google...From the very first meeting Dave was so kind and professional. He answered all of our questions/concerns. After getting a few different estimates, we chose to go with Fitch and I am so glad we did!

Throughout the entire process leading up to demo - and all throughout the project everyone did a great job. They were on the site every day and never stopped! Each person was so easy to work with and any issue or changes that came up during the job were promptly and easily handled.

I would 100% recommend Fitch to any of my family and friends. The photos and videos speak for themselves. Having work done on your home can always be stressful, but it was much easier than expected with Fitch! Thank you so much for doing an amazing job! We don't even know what to do with all of the space!!

Thank you Dave, Paul, and the entire team, we love our new basement!

Maxime C. P.

2023, we move to a house with a broken window. 05/2023 We ask fitch to come quote us to replace... 06/2023 They first sent us a clown that later resigned and did not even give our info to his bosses. 08/2023 Then a responible person came. The glass window edging we want is not available, we are promised and equivalent, at this point i forgot to check the equivalent... mistake... They took wrong measurements and quote us 2500$. We say ok. I come to the office to sign the paperwork, suddenly the payment due is 5000. 01/2024 The team comes few months later with a window 5 inches too narrow and with different glass edging than ordered. Which they realised after tearing down the old frame. (Freezing outside) We had to stick with it and they added studs to fill the gaps. The window is installed. From the inside, looks good. Few weeks later i go out (not as cold) and realise they messed up the outside frame. Cracks in the wood sidings, the top metal protector on the outside is not replaced correctly with a 0.5 inch gap (perfect for wasps to enter the house . At this point i just fixed it myself as i was not going to have to wait many more months and pay $$ for them to fix it. Do i recommend? if you are ready to triple check all they do yourself....

B S.

We had a Velux Sun tunnel put in our back hallway. The work crew did a great job. Job was done in the time specified and clean up was good. We are very happy with the product and would recommend Fitch Construction (even for small jobs). This is the hallway, the first picture is the same morning as installation. The second picture is the sun tunnel doing a great job lighting up the hallway. No more turning lights on to go out to the garage.

Wendy H.

We were looking to convert a tired screened porch, under attack by red squirrels, to a 3-season room. We didn't want the 'typical' white pop-out that seems to be everywhere, but wanted to keep the same flavor of a hideaway cabin. From the1st meeting with David Cerrone, "he got it." The process was complex due to the condition of the original construction, and the room was built as if new, from the ground to the existing roof. The crew, led by Mike, created artistry from destruction. We love it!

Sheila D.

Very pleased with Fitch Construction ! My 3 season porch came out beautifully. Salesperson Dan Leone & I first met late fall. He showed me various options, very personable & helpful. Once under contract the office staff kept me updated on all facets which I really appreciated. Mike Ely and his crew were very professional, polite and worked hard.
I would definitely recommend Fitch Construction!

Matt B.

We went with Fitch to replace a 3 season room roof based on the number of positive comments but I am sorry to say that we were very disappointed with the experience. Some items we could brush off as issues due to COVID supply chain issues but others have been ongoing and continue to be frustrating. One of the most frustrating is being asked for feedback with no response or at least acknowledgement of the issues (the below feedback has been provided to Fitch directly 3 times with no response).

Let's start from the beginning...
- We decided to go with Fitch in summer of 2021. There was limited communication to timelines or expectations. I believe some of the first updates were communicated in December/January timeframe.
- Once materials were received, and the project started (July 2022), the roof was torn off but after tear off, it was realized that the materials received were too short so adjustments to the plan needed to be made. This was fine except that there was not enough material to finish the job. This resulted in a large hole being left in the roof until additional materials were received. The roof was covered with a tarp, but the hole not supported, so when a storm came through, there was a large pool of water where the hole was. The night of the storm was spent removing water from the pooling area in the tarp, and trying to dry the interior (that was soaked). Fitch did send someone out to build a support structure but no acknowledgement of the damage done or the hours of time spent dealing with this overnight.
- Screens were cut and damaged during the construction. Not sure why the screen was needed to be cut, but was cut in a straight line. There was no communication of this to us and we found it while dealing with the water issues. This was fixed and screens replaced, but we needed to reach out multiple times to find out when we could expect the screens back. There was also a missed commitment with no follow-up in that we were told the screens would be delivered on a Friday, didn't show up with no communication as to why, and I had to reach out to see why only to be told they'd be delivered on Tuesday.
- When the roof was finally complete, there were scheduling issues between the roofers and Fitch that caused the roof shingles to be completed before the remaining work. This has caused water to pool at the end of the roof and water to drain behind the gutter and end cap. Fitch has tried to fix this about 3x to no avail and continues to result in having to spend time contacting, asking for status, and essentially project managing a job that we paid for. This issue is still not fixed and has been ongoing for about 2 months now (October 2022 at time of post) with enough water to start showing rust stains on the bottom of the aluminum for a roof installed only a few months ago.

As I mentioned, all this has been shared with Fitch so should come as no surprise. We have received multiple asks to provide feedback, have provided, and heard nothing in response. They are addressing the issues, but be prepared to follow up and continue to poke and prod for updates yourself instead of the project being handled fully by them.

Dan M.

Imagine moving into your new log home and realizing that it’s uncomfortably dark inside? No problem! Call Fitch Construction and get skylights installed between the logs on the 24’ cathedral ceiling! This crew installed nine skylights, including an unusually difficult first floor bathroom skylight with shaft access to the roof. My home now boasts a beautiful golden glow of sun on the natural wood walls, ceilings, and floors. Not to mention that four of the nine skylights provide spectacular views of Lake Ontario from our loft bedroom suite. Fitch’s crew are a stellar group of focused professionals who take obvious pride in their work.

I knew that this was a challenging project from the start, but Fitch made it happen with panache. My hat is off to all the professionals at Fitch Construction for making my lakeside log cabin a brighter and more livable forever home. I’m a very happy customer!!

Del R.

Nick and Myroslav at Fitch did a great job of being considerate about mess and noise during our full (down to the studs and flooring) to give us a very fabulous experience and bathroom that is more functional and meets all our needs. Supply delays occurred which is a new norm in today's economy, and we were kept advised of them, and the timeline effect it created. We are thankful we choose Fitch to do our remodel because they heard all of our concerns and work was done accordingly. Del & Toni