FieldEdge - Atlanta, Georgia

Cinch M.

Customer's beware! The customer service is the WORST!!!!!!! The communication is HORRIBLE!!! Not efficient at ALLL!!! You are at the mercy of one case manager so if they decide they don't have time for you that's about the gist of it! I have called for 4 days trying to reach my case manager for a field license I am paying for but can't use. This has cost me time, reputation, and money. Seek out another company if you want a professional experience with this company you will be left wanting... 8 years of HORRIBLE SERVICE!!

Lana R.

I have been using FieldEdge daily for almost 2 years now. I spend 40 hours a week on FE and am very familiar with the software. It has been a bit of a wild ride the past few weeks with the update they recently did, but I will say it has been getting better!

There were a few weeks that most users wanted to rip their hair out while the development team was working through bugs in the update, but most everything is working properly now and I am overall a happy camper.

When calling the customer support line you generally will get the help you need as well which is very nice! Special thanks to Miguel R. for always being so helpful when we have to call in to support! Straight to the point, very friendly, and most importantly, gets the problem solved. 5 stars for Miguel, thank you again!

Overall, there definitely could be improvements to the user friendliness of the software, but over time you get the hang of it and they are working on releasing new capabilities over time.

FieldEdge as a whole would get 5 stars from me if the following updates could be implemented:
-Link the child account to the parent account. A link on the child account that I can click that will bring me directly to the parent (I'm begging for this one).
-The ability to delete a maintenance schedule AND deactivate the agreement all in one action. Having to save in between the actions is too time consuming.
-The ability to deactivate multiple accounts at one time. From the customers page, select multiple customer accounts with a checkbox field and through a mass action, deactivate.
-When using Legacy Phone System and customer was not clicked on within 7 days, automatically deactivate/remove/delete the record rather than automatically saving the junk record.

Overall, FieldEdge is pretty good software for our needs. I would recommend to a friend.

Casey B.

We have tried several different dispatching softwares and i gotta say that this was the most inconvenient.
I gotta say that the software does 80% of what's needed to run a trade business. Buyer Beware. Customer service is days before you hear back from someone after multiple attempts to contact them via phone and email. Replacing an employee takes days as you need customer service to do it.
We used this system for a year and reports were very inaccurate.
Fast forward to leaving this software. They hold your job and customer history ransom and if you want to export YOUR info....yep, another $250.00. I would look elsewhere.

Liberty A. &. H. (. A. &. H.

Horrible company. Software is designed poorly and really inefficient. As soon as we went live, I could immediately tell I had made a mistake and it only got worse. I had so many time consuming frustrations & technical difficulties every few weeks I had to constantly contact Customer Support. I inquired about canceling my subscription & couldn’t get a response until a month later after they had auto drafted another month’s payment of course. Then they deactivated my account without warning and are refusing to activate it until we pay for this month, when it has already auto drafted!! They do not care about customer retention. Don’t let the initial sales call fool you!

Update: Now they are saying to reactivate my account they want $100 activation fee!! Unbelievable!!

Lewis A.

We signed a contract a year ago, spent months training, had difficulties with several of the trainers and with what we were told prior to signing up, almost like a bait and switch. Regardless we signed a year contract, NEVER WERE ABLE TO USE THE SOFTWARE. When it came time for our contract to be up the AUTO-RENEWED on us and are basically saying WE ARE LOCKED IN FOR ANOTHER YEAR!!! Seriously, you can see we NEVER USED your software. Such a horrible company to do business with! Best advice I can give is DON'T GET THIS SOFTWARE!!!

Ted K.

We have been with Fieldedge for a while and for the most part it is good. About 8 months ago we are getting fetching errors. This has slowed our work flow down greatly. Have several tech tickets opened but no positive results. We have spent money with our IT dept to tell us our system is fine. We have loom videos showing the problem. A trace was run to show the break down is out side of our network. I would like to be able to work and not have to wait or reset screens.

Evan S.

Very disappointed! We spent weeks training and getting familiar with the software but when it came time to go live, we found that the work flow ended up costing a lot of extra time and complications. So many things had to be corrected in Quick Books on the back end, we hated it! Scheduling, invoicing, payment processing, everything was horrible! Within a week, we knew we didn't want to use it and wanted out but we were stuck paying for the remainder of an entire year @ $249/m now they are charging $349! We have made it clear that we want to cancel and not to charge us anymore but they still do. I have gone over the contract with a fine tooth comb and found many inconsistencies and vague verbiage which cannot benefit the party who drafted the contract. It's a scam! You get no real time to use the software to see if it's a good fit, no trial period and unable to cancel. DO NOT GET SWINDLED INTO THIS!

Keith

After writing my last review we did have a Manager give us a call and remove the troubled team members from our account and we are currently working with new people to get our system running the way as contracted. Thank you for the assistance
My review , after going live and your credit card being charged for full operation, the rep from Clariant has a huge attitude and will not return calls, Leben cant answer any questions directly or return phone calls in a timely fashion even if scheduled, and your flat rate pricing is not working correctly, but they cant call you back either. There has to be someone with some responsibility's over there. my review will stay the same till someone can help or we turn our credit card off.