Extensiv - El Segundo, California

Okay, here’s a detailed overview of Extensiv, presented in a formal and helpful manner, suitable for someone seeking information about this software company:

Extensiv: A Leading Software Solution for Logistics

For businesses operating within the complex world of logistics and supply chain management, Extensiv presents itself as a significant and increasingly popular solution. This dedicated software company specializes in providing a comprehensive platform designed to streamline operations, enhance visibility, and ultimately drive greater efficiency. Extensiv’s core focus is on connecting the entire supply chain, from initial order placement to final delivery.

Location and Contact Information

Extensiv’s primary operational address is located at 100 Pacific Coast Hwy Suite 1100, El Segundo, CA 90245. Individuals seeking to engage with the company can easily connect via telephone at Phone: 8339836748. A detailed overview of their services and capabilities can be found on their official website: Website: extensiv.com.

Key Features and Capabilities

Extensiv’s platform focuses on several key areas crucial for modern logistics. It excels at:

• Order Management: Centralized control over all orders, ensuring accuracy and preventing discrepancies.
• Transportation Management: Optimized routing and carrier selection for cost-effective delivery.
• Warehouse Management: Streamlined inventory control and efficient warehouse operations.
• Real-time Visibility: Provides a clear, up-to-the-minute view of the entire supply chain, allowing for proactive problem-solving.

The platform is built with the intention of integrating seamlessly with existing systems, facilitating a smooth transition for businesses of all sizes. It's designed to be more than just software; it’s presented as a strategic partner for enhancing overall logistics performance.

Accessibility and User Feedback

Extensiv demonstrates a commitment to inclusivity, offering a wheelchair accessible entrance and wheelchair accessible parking lot at their El Segundo location. Furthermore, the company has garnered a significant number of reviews on Google My Business, with an average rating of 3.3/5. This indicates a generally positive reception, though there’s always room for continued improvement and refinement based on user experiences.

Additional Points of Interest

The company’s success appears to be built on a strong foundation of customer service and dedicated support. Numerous accounts suggest a responsive and knowledgeable customer success team. It’s clear that Extensiv prioritizes building long-term relationships with its clients, offering ongoing assistance and support to ensure optimal platform utilization. The platform's functionality seems to be particularly valuable for 3PL (Third-Party Logistics) providers, as evidenced by several testimonials.

Final Recommendation

For businesses seeking to modernize their logistics operations and gain a competitive edge, Extensiv warrants serious consideration. The combination of a robust software platform, a convenient location, and a demonstrated focus on customer satisfaction makes it a compelling option. We strongly encourage potential clients to visit the extensiv.com website and directly engage with the team to discuss their specific needs and explore how Extensiv can contribute to their business's growth. Don’t hesitate to reach out and schedule a consultation – their team is eager to demonstrate the value of their solution.

👍 Reviews of Extensiv

Kevin F.

5/5

I have been working with Extensiv for almost 2 years and they have help me reach new heights in the logistics sector. Their customer service and customer success team are top tier. I highly recommend any 3PL to work with Extensiv.

Paul

1/5

We have been forced to pay for this terrible software for 4 years because our 3PL uses it. We work with other 3PL's who give us free software whioch is much, much better than this load of old rubbish. The UX/UI is absolutely laughable and unable to count bundles. Our business uses a lot of virtual bundles and multipacks and WareHouse manager cannot determine how many bundles and multipacks are in stock by simply counting the available inventory. I asked why this basic feature wasn't available 4 years agio when it was called "3PL Central" and I was told it was on the roadmap. Exteniv have done nothing with this soiftware other than slap a logo on it. Honestly, this software is out dated and uttelry hopefless. We are going to be forced to leave our 3PL simply because they use this garbage.

Travis P.

1/5

Absolute horrible company to work with. I have been a customer for over 5 years with them. My business has fallen on hard times and we simply can not afford to have a monthly subscription any longer. I asked to cancel after being only 1 month past my yearly renewal and they will not work with me. The best they could do was offer me a buyout at 80% of my yearly fee. I can no longer afford my monthly dues, let alone afford to just throw $6,000 to completely cancel. I tried to explain that I may not be in business in a few months and they did not care. The amount of money I have given them over the years and they have shown no compassion over this. I wish I could give them 0 stars

Polly R.

1/5

Really have tried to get Extensiv to work better but there is zero concern with actually improving the product. Exports frequently do not work, customer service never knows what is going on, and it's insanely expensive for basic functionality -- thousands of dollars for pretty simple inventory management features. I really wish we had not signed a contract with them for a full year

Brandi C.

1/5

Horrible. Have been using them for almost 3 years with my company. Loved it when it was Skubana and had no issues at all. Then they changed to Extensiv and have had nothing but problems. When you try to reach out to customer service, You get the run around and round. Chatted with a supposed expert help member for a week and still no resolve on any problems. Called and asked for a supervisor, talked to someone who was not a supervisor and was told that one would be in contact with me. I received 1 email, no phone call back, from a person claiming to be a supervisor over a week ago and they stated they would follow up with me in a few days. Nothing since. Is my program fixed, NOPE. I do not recommend them for any reason and we are looking for another shipping soft wear company now. This place is a joke. They will take your money but offer no help or solutions when your having issues with there program. Horrible customer service.

MetalB P.

1/5

I can't believe how terrible this company is! It's like working with illiterate children.. Everyone says "We will get this taken care of!" then disappear for months with no ability to get a hold of them. Emails get generic responses constantly, and support tickets get left completely untouched. I'm convinced at this point that every good review they have is by their own employees. (Look into some of their LinkedIn profiles and you will see their good reviews are made by their employees lmao.) Maybe they will finally do anything to fix their trash systems and acknowledge their clients for once. Last time we were told our support tickets would be taken care of we were left sitting in a call for 2 hours with no response. I suggest you all go anywhere else. Making labels with Sharpie would be more efficient than using their broken program.

Kevin G.

1/5

I can't say I have ever worked with a comapny as slow and incompetent as this one. It's clear that as far as they are concered, they're getting paid either way. So getting things done in a timely manner is never a priority for them. You will talk with IT members who don't know their own logins, managers who can't figure out what the program is built for, and a support team who couldn't be bothered to answer emails or support tickets. It's been made very clear to us that the only way to get their attention and fix anything is to come here and leave a review. Even then you might be lucky to get a response within the year. It's like the company hires everyone with a roulette wheel and assigns them places without training. Please god anyone fix the constant errors. And to anyone who reads this, for the love of god stop disabling pertinent features to make your program look better. Functionallity should be far more prioritized than making it look sleek, unless you work for extensiv, who will sell you a program that doesn't work and pretend like they don't see your emails. At this point, I'm not sure this can be rectified. We still have an open support ticket that is 19 months old. Crazy.

Polly R.

1/5

I tried to cancel our annual contract a month in advance of renewal and they said they refuse to let me out of the contract bc they require “60 days notice.” This company is a total scam.