Cyberbacker - Ogden, Utah

James F.

They left me a voicemail saying it was "John from Lena" and he "wanted to ask a question about Real estate." As a Realtor I get alot of sales calls and I also make A LOT of calls. But when I called back, they were Cyber Backer and not Lena. Not cool. That is why is did not answer the call. Just be honest and I will courteous.

Jane F.

So far so good! I hired Cyberbacker this month and we chose to hire Lady Yzabelle. She is attentive to detail, responsive, willing to learn, and has turned into a friend and very valued member of our team. Cyberbacker walks you through this process and helps guide you to success and I was extremely nervous because I have never hired or trained anyone before and we are doing great so far. Reach out for support and guidance on the best ways to start, go slow for success and to not overwhelm the process and be honest about your needs and you can make a great partnership. Thank you LADY!

John P.

Adding a Cyberbacker to my team has been a game changer. She is excellent at what she does.
The Cyberbacker team did a great job of matching our needs to the right person. Their Team is responsive to our team. They often communicate with us to ensure we are happy.

Sophie B.

I would give them no stars, if it were an option. We hired Cyberbacker to provide us with a full time virtual assistant to work during our daytime during the week and some weekends. We communicated to them prior to signing a contract that we were concerned about the expense and time it would take to train a VA who might quit in a year. They assured us that their VA's go through a thorough vetting process and that this never happens. After spending a few months and considerable expense to train our VA, she decided that she actually only wanted to work 30 hours per week (an option that Cyberbacker does not even offer), during HER daytime (so in the middle of the night for us) and never on weekends. So, exactly the opposite of what we had clearly stated our needs were. As a result, I asked Cyberbacker to give us a full refund of what we had paid them, which is a fraction of the cost we incurred in training their VA without enjoying the benefits of our efforts. Cyberbacker stated that they needed to review our file. It has now been nearly ONE YEAR, and they claim to still be looking at the file. They are clearly hoping that we forget about this, instead of holding themselves accountable and honoring the promises they made to us, which they did not fulfill. Be careful with this company. They will 100% hold YOU to the agreements, while not holding themselves to the same standard. Not an ethical way to do business.

Allan S.

By and large this is a helpful, legitimate VA agency. However I would not recommend them. The talent/experience of their VAs is extremely entry level, but priced at mid tier. For roughly half what you pay CB, you could find someone equally inexperienced. I asked for a mid-tier VA, and instead got someone new to problem solving and making decisions on their own. The VA has a great heart and tries her best, as does the CB staff.

Update 11 months after posting: My VA continues to struggle and makes repeated mistakes despite 100s of hours of training. I have 60 pages of SOPs and she skips steps or entire processes regularly.

Crystal K.

Cyberbacker is the best!! After almost a year of working with Grace, my Cyberbacker who I really love, we have established a great relationship. She has been very reliable and on top of everything she does. She puts in her best effort at making sure that everything goes smoothly. I appreciate how well she has been following through with my requests, and I am confident that we will continue to work together in a positive manner as we move forward.

Elwonger A.

Leveraging our time with Cyberbacker has truly helped our business! Our Cyberbacker, Graham, has only been with us a few months; however he has been great! He brings his best energy every single day! He is learning quickly and thinks outside the box! Partnering with Cyberbacker has been the best investment for our business! We would collectively say, the best thing about Cyberbacker is their thoroughness! From beginning to end!

Amanda M.

I was skeptical at first. As a real estate agent, we get so many scam calls & emails. Then I went to Mega Camp & Cyberbacker was there. I overheard other agents talking about their Cyberbacker. So I decided to check them out. I'm so glad that I did! My Cyberbacker is amazing! Phenomenal work ethic, eager to complete tasks & help me grow my business. He treats my business as his own & asks me questions to get to know me as a person & business owner so that he can better represent me in the content he creates. Berwyn has taken so much stress off my plate & freed up time for me to focus on other things I need to do in order to grow my business. We've also become friends & celebrate in each others wins. Everyone at Cyberbacker have been supportive. Checking in regularly to make sure I'm satisfied. I highly recommend Cyberbacker if you are in need of someone to take on those daily tasks you either don't like to do or can't find the time to do. I'm incredibly thankful to have found this wonderful company.