Cowboy Cooling & Home Services - Santa Fe, Texas

Kay K.

Avoid This Company at All Costs!

If I could give zero stars, I would. This AC repair company is completely unprofessional, starting with the owner. Not only did they fail to fix the issue, but they also showed up late without any communication. When I tried to ask questions about the repair, the owner was rude and dismissive, acting like I was an inconvenience for expecting decent service.

To make matters worse, they overcharged me for a job that wasn’t even done properly. A week later, my AC stopped working again, and when I called to have them fix their mistake, they ignored my calls and messages. It’s clear they don’t care about their customers—just about taking your money.

Save yourself the frustration and hire a real professional. I wish I had read the reviews before wasting my time and money with this company.

Isai T.

I don’t know how this company gets 5 stars. They are so unreliable. We had an appointment today (about a 800 dollar job) from 8a-12p. No call and No show…and their office is a hit or miss wether they pick up.

Artis J.

Company not reliable. Call to schedule a service of my unit back in December 19, 2024 and as today, January 27, 2025, have yet to hear back from them. Unit went out and I had to call another company to repair, because not only did they not return my call, they didn’t even respond to a text message, which I was advise if I couldn’t reach them by phone to text them. That was a joke. So I decided to cancel my service contract with them. Good luck to those who are still utilizing this company.

Shawna H.

Very professional and knowledgeable 🎉was very thorough and explained everything to me. Very punctual and fabulous customer service! Robert and Lacey went above and beyond to helping us see exactly what needs to be done in the new house we are purchasing! I called and needed them to come give me a quote and they were there the next morning! Very fast and efficient! I can't say enough about this company! I would highly recommend Cowboy Cooling!

Ally E.

Getting a new system through cowboy cooling is one of the biggest regrets of my adult life. They got their money late October and didn’t install until late February with little to no communication. Almost 17k for a system that they were not knowledgeable of and had to make multiple visits to change several things after install. It would usually take at least a week to get an answer or even response about when they’d come do another change. Pure frustration since day 1. In the end the system did not fix the issue that we were promised it would and they did not follow through with a dehumidifier that, again, we were promised. They cut off all communication with me after saying they’d put us in contact with someone who might be able to help. Also found out Robert does not have an active HVAC license. Don’t use this company

Allison C. S.

Yet another wonderful experience with Cowboy Cooling. They are super responsive, and got us scheduled right away. The technician was polite, kind and very proactive. He was able to inspect the unit, troubleshoot the issue quickly and even assisted with calling Home Warranty back to set up the second service call to make the proposed repair. Thanks again!

Shawn D.

Beware of this company. They do not deserve a star at all. Had this company come do ductwork for me and their team did not install it properly. The issue I had before they came got worse. After they installed the duct my house started smelling moldy/musty, humidity in my house got up to 78%. I called Lacey several times and always got an excuse from her. The owner also blocked my number. They are not answering or returning my calls. I spent $3500 with this highly incompetent company. I had to call someone else out to fix their mess.

Myron D.

The gentleman was courteous but the service was not professional. The repair of the A/C compressor fan motor looked like it was pieced together like an elementary school project or a quick duck taping rigging; see pics attached for reference. As a prior electrical professional in the military and a HVAC & Plumbing Project Manager one knows you would never leave wires exposed to the elements, doing so would only invite additional troubles. I will have to have another professional who truly knows and is certified to properly repair HVAC systems - so double the money for what should have been an easy repair.

As additional proof of claim for others to be knowledgeable; the HVAC community has posted the following information for consumers with regard to exposed wiring on outside A/C equipment:

"AC Issues You’ll Want To Address In Residential HVAC Repair
Exposed Wiring

Your air conditioner typically has a split system, housing a section indoor and another one outdoors. When you look at either of these units, you’ll notice wires extending from the main housings. If you notice any exposed or frayed wires, they need to be repaired or replaced immediately. Electrical shorts quickly cause fires in your residence, or place of business, possibly smoldering for hours before its noticeable. Bare wires also allow moisture into the unit’s electrical system, causing even more damage to the air conditioner."

I hope this information helps others avoid being taken advantage of by unscrupulous HVAC Service & Repair Providers.