ClickAway Tech Repair & IT Services Campbell - Campbell, California

David Ocampo

I took my 2020 Samsung Notebook 9 Pro to ClickAway for a free diagnostic repair of my broken and malfunctioning computer notebook keyboard. The IT Technician Aidan performed the necessary diagnostics and discussed the problems with me. I agreed to proceed with ordering the electronic parts which included installing a new internal keyboard and a new motherboard. This is extremely delicate work. I saw on YouTube what it involves and it's basically like doing micro-electronic surgery. IT Technician Aidan did a 100% perfect job. My Samsung notebook works like brand new again! All my data was restored and carefully encrypted. Everything was securely and professionally completed to my full satisfaction. I absolutely recommend ClickAway Campbell. This is your one stop tech shop for anything electronic you want fixed and done right! THEY ARE EXTREMELY KNOWLEDGEABLE AND PROFESSIONAL AND COURTEOUS. I can't over emphasize that this place is where you need to go for help with all of your electronic devices!

Daniel Vo

Macbook Pro wouldn't turn on and charge. M2 chip macbook, just over 1 year. Apple mentioned they'll need to replace the logic board so I came to this place. Free diagnostic but I knew it was too good to be true... They mentioned this would be done within 24-48 hours, no problem.They tried to sell me a priority turnaround, I declined. I called them after 48 hours and they said it's the logic board (same thing apple mentioned) and they'll need to replace it. They said they have to send it in for cleaning and data stuff and i declined. 55 hours passed and I just went straight to them and demanded to have my laptop back. They said they couldn't release it. I told them to forget the quote and everything, just give me my laptop back. Finally the tech got on the phone with the manager and they were able to release my laptop. Staff was nice but never coming back here. Wasted my time. Was looking for a free diagnostic and a decision to pursue with the fix, not trying to go through several rounds of inspection here just to get charged before getting a fix.

If you're reading this, filter to the lowest rated comments. It's pretty much what others have dealt with too!.

Ervie Smith

I have been going there serveral years and was satisfied up until this time. I had very poor service and had to go back three times before my computer was fixed. The technician, in my opinion, did not know what they were doing. The manager should have stepped in and switched technicians or at least acknowledged the problem, but he didn't until the last day when I picked it up. He just ask if everything was okay and I said that I would charge him for the gas for the three trips. I may not go there again.

Henry Martin

My 2 year old computer was running super slow so I decided to give ClickAway a call. I spoke with Kevin on the phone and explained what was going on. He told me that they would run a free diagnostic on my computer for me. I told him that I have very sensitive material on the computer and that I really did not want it wiped clean. He told me he would do his best.
I was able to make a same day appointment for 12:30. After dropping it off and telling them my concerns again, I left. About 2 hours later a received a phone call telling me that they can fix my computer for $299 and keep all my information that was on it. + if I wanted a back up hard drive that backed up the my computer automatically they could set me up for an additional $100 "I think he said" I passed on the back up 5:30pm I received another call telling me the computer was ready. When I came in Kevin walked me through what he found "basically he said it just needed a good tune up. The store manager asked me how I herd about them, I told him that I had Google searched the shop he then asked if I had tried to Yelp search them because he would give me a $50 credit if I did, I told him "you know I'm a Yelp elite member but I actually did not search them on Yelp "feeling shame because I am a elite member and it did not dawn on me to use Yelp" he then told me, I'll tell you what I'll do for you , if you want I'll throw in the external hard drive and set you up for your computer to automatically back up at no extra charge. "Wow, seriously!!" Totally was not expecting that. So when all was said and done I paid the original price to fix the computer and basically comped me a hard drive and set it up for me. The next day I got a fallow up phone call asking if my computer was working as I expected. I said yes it works like new again and thanked them for a job well done.
Note ClickAway is also Diamond certified for quality satisfaction and trust "see photos "

Junjie Cheng

My comptuer didn't boot and I brought it to their shop and spent $99 for full diagnosis. They told this is a RAM issue and asked $550 to replace two new RAM.

But then I went to another computer repair. They found that actually the CPU is broken. I contacted AMD and replaced the CPU. Only spent $50 and fixed the computer.

Peng Jin

Problem to fix: S24 must have caught sea water or sand. I couldn't charge it with a cable. I chose ClickAway because it is one of the closest locations.

Experience:
The setup looks very professional, and the store manager was nice enough to expedite my request. It started with a free diagnostic. A couple of hours later, I was told that they needed to open up the phone and it'd cost me $99. Then a few hours later, they told me that they identified the problem and would fix it for another $199.

Just to be fair, this is the first time I had to go to a shop to fix my phone, so I have no reference whatsoever. But it does seem a little crazy.

James Morris

Eddy is the best. These guys tune up my computers every six months or so and do it fast and on time and are very knowledgeable.

Gloria story

Eddie and Aidan were very helpful in replacing my IPOD 5th generation battery and in quick time as well. I would highly recommend Clickaway for all computer, ipod and phone support. Thank you again