citizenM Austin Downtown hotel - Austin, Texas

Ashmit

I recently stayed at citizenM and had an exceptional experience that exceeded my expectations. The hotel's modern design and vibrant atmosphere made an excellent first impression. The rooms were impeccably clean and thoughtfully designed, with cutting-edge technology to control lighting, temperature, and entertainment seamlessly. The beds were incredibly comfortable, ensuring a great night's sleep.

The communal areas were equally impressive, with stylish decor and inviting spaces perfect for relaxing or socializing. The staff were friendly, attentive, and always ready to assist, making the overall experience feel genuinely personalized.

Additionally, the location was incredibly convenient, with easy access to key attractions, public transport, and dining options. Whether traveling for business or leisure, citizenM is a fantastic choice that combines luxury, comfort, and affordability. Highly recommended!

Eleftheria K.

Very nicely/centrally located, loved the concept of the hotel. Very happy with the services and the people there were very helpful and friendly. The room was nicely decorated, wasn’t very big but enough for one person and very functional for its small size. I will definitely look out for other Citizen M’s in the other cities where they have presence.

Cheska R.

This hotel lives up to the “keep Austin weird”.
Check in- self check in on the second floor, there’s about 6-8 screens to check in. There is a staff member to help if needed.
Atmosphere- it is very busy, I mean like decorating wise there’s so much all other the place. I’m not saying it’s a bad thing. Its cute but i prefer minimalism.
Room- I don’t see how people complain about the rooms being small when you can obviously see it on the pictures I mean research before you book then there’s nothing for you to complain about. Yes the room was very small, but I knew what I was getting myself into when I booked it so I’m not upset about it. It was actually really cozy. They have ambience lighting and you can choose any color. Everything was controlled through a mini iPad that it’s in the room. The sink is outside the shower toilet area, which was a little odd but not unseen or unusual. They have blackout curtains. There was also a really creepy looking doll on the bed so we did move that to the bottom of the bed in the drawer. There is a tiny little fridge where the sink is at. It doesn’t stay cold like a fridge, but it’ll stay cool. There’s also a safe underneath the bed in a separate drawer if needed.
Food- the food wasn’t bad but maybe a little overpriced for the amount it was. A personal size pizza was $22 which is a little on the higher side for a personal size pizza. My husband got nachos and those were actually pretty good.
Parking- this hotel does not have parking. You have to park in the garage across the street and it was expensive.
I’m not sure we would be back because it’s not really our style, but it was nice as a one time experience type of thing.
I forgot to take pictures when we first got there so I took them as we were leaving and the room is a little bit of a mess. I’m sorry to the cleaning crew.

Nina K.

Beautiful mod efficient dark as all heck and soundproof! Lobby quite lovely in mornings and sometimes at night. Didn’t remember there was a pool - wish weather allowed me to use it. Nice roof

Adria F.

CitizenM Austin is the definition of smart, stylish, and efficient—everything you need, nothing you don’t. The rooms are compact but perfectly designed, making the most of every inch with modern touches and super comfy beds that make it way too easy to sleep in.

The rooftop pool? Absolutely gorgeous. Perfect for relaxing after a day of exploring, and with its prime downtown location, you’re never far from the action.

If you’re looking for a chic, no-fuss stay in Austin with a touch of luxury, CitizenM delivers. Want to see more of my stay? Check out my YouTube and TikTok @FaithsFaves for the full experience!

(Visited in November during my cross-country road trip and finally updating all my travel reviews now)

Marcos M.

Nice and modern hotel. Some recommendations and concerns:
The gym could use some improvements, particularly by adding a few barbells and an additional bench. Unfortunately, during one night, the air conditioning was out of order, which made it tough for me to get any sleep. Additionally, the windows lack proper acoustic insulation, allowing street noise to seep in and disturb the peace.

Mary E. C.

I just completed a four night stay. First to note, all the staff are amazing . Everyone is friendly and helpful from the housekeeping to the Manager. The hotel is spotless and the rooms, although small are very comfortable. I woke up every morning with “ sheet marks “ on my face due to the most restful sleep 🙂
The rooms have good beds and black out shades., small adequate gym. Good location. I’ll be back - Thanks

Gabriel R.

The check in process is difficult. Nobody at the desk to help & it’s a self check in on a kiosk. The worst part was the check out. I frequent hotels weekly & have never had to check out with the front desk. First we had the front desk woman, screaming that we need to check out, we checked out on the kiosk & it did not work, we then walked away & she proceeded to scream at us in front of other guest. Secondly, the air conditioner unit leaked during our stay. Thirdly, as we were going up the elevator the first time to see our room, a nice couple told us to “lower our expectations”. We saw multiple people in the lobby without rooms (double booked), it was not a good experience at this hotel. Would not recommend. Get rid of the self check in / iPad, bring back a more traditional a more professional, traditional attire for the front desk instead of the employees in T-shirts.