CarMax - Irvine, California

Address: 9501 Research Dr, Irvine, CA 92618.
Phone: 9493410801.
Website: carmax.com
Specialties: Used car dealer.
Other points of interest: Delivery, In-store shopping, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Repair services, Credit cards, Debit cards, Credit cards, Free parking lot.
Opinions: This company has 2220 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of CarMax

☎️9493410801

⏰ Open Hours of CarMax

Monday: 10 AM–9 PM
Tuesday: 10 AM–9 PM
Wednesday: 10 AM–9 PM
Thursday: 10 AM–9 PM
Friday: 10 AM–9 PM
Saturday: 9 AM–9 PM
Sunday: 11 AM–7 PM

CarMax: A Top Used Car Dealer in Irvine, California

Located at 9501 Research Dr, Irvine, CA 92618, CarMax is a renowned used car dealer that offers a wide range of high-quality pre-owned vehicles. With their convenient phone number 9493410801 and user-friendly website carmax.com, CarMax has made it easy for customers to browse their extensive inventory and find the perfect vehicle for their needs.

Specialties and Services Offered

Specializing in used car sales, CarMax provides an exceptional shopping experience with a range of services, including delivery, in-store shopping, onsite services, and wheelchair accessibility. Their commitment to customer satisfaction is evident in their well-maintained parking lot and repair services, ensuring that customers can find everything they need in one convenient location.

What Customers Say

With a total of 2220 reviews on Google My Business, CarMax boasts an impressive average rating of 4.2/5. Customers consistently praise the knowledgeable and helpful staff, such as Jana, who goes above and beyond to make the car-buying process as smooth as possible. Additionally, many customers appreciate the efficiency of CarMax's fleet department, which enables them to purchase multiple vehicles in a short amount of time.

"Jana was amazing to work with. Had the car ready to go for a test drive right when I got there. Financing was a breeze, paperwork was easy. Very pleasant experiencing working with Jana on this deal."

"Was a great experience. Purchased 2 vehicles from the fleet department. Everything was ready once I arrived and was in and out in 30 minutes. Thank you very much for changing the car buying experience. You have made it something to look forward to vs something to dread."

Why Choose CarMax

With its commitment to customer satisfaction, affordable prices, and extensive selection of high-quality used vehicles, CarMax is an excellent choice for anyone in the market for a pre-owned car. Whether you're looking for a reliable family vehicle or a sporty new ride, CarMax has something for everyone.

Don't miss out on the opportunity to experience a new way of car shopping – visit carmax.com today or contact them directly at 9493410801 to learn more about their incredible selection of vehicles and services.

👍 Reviews of CarMax

alex A.

5/5

Jana was amazing to work with. Had the car ready to go for a test drive right when I got there. Financing was a breeze, paperwork was easy. Very pleasant experiencing working with Jana on this deal.

Chris J. J.

5/5

Was a great experience. Purchased 2 vehicles from the fleet department. Everything was ready once I arrived and was in and out in 30 minutes. Thank you very much for changing the car buying experience. You have made it something to look forward to vs something to dread.

Danny L.

5/5

Very smooth and easy process. Got offer online and fair price for car. Went to location and got inspection. Within 20min, worked with associate Janette who was very personable and explained the process well. Much easier than working with dealer trade in or selling private party. First time and not last!

Ronald J.

5/5

I was pleasantly surprised by the efficiency of the process. I filled out the online questionnaire and received a tentative offer. Upon arrival they got me in and got me out and honored the online appraisal and I was in a ride share back home all in under an hour. They made this process very smooth.

Nima T.

1/5

Update: I Did send email to ([email protected]) to discussed the issue have not get any response.

I Got My 2013 Toyota FJ on December 19th 2023, First day car got stuck due to battery issue towed the car to the shop replace battery problem solved, shop told me car has lots of rust under the car & lower engine cover hanging & not safe to drive it due to excessive rust they couldn't install the cover back so we remove it, called CarMax they said we can not due anything about the cover but will pay for the battery which the did.
Due to heavy rain we found out car smells very bad from inside, took it to the shop they found out from front windshield seal & Corner of Top Molding was leaking for a long time and water was coming inside the car going under the carpet, shop removed everything and fixed the leak along with new windshield, called the CarMax to see what they can do for the cost which is cost me about $3200 of repair, they told me warranties only for 30 days and don't cover anything. Person name on the phone was Nick.
just be carful buying car from CarMax, i got my previous car from Carvana and was great experience with them, since Carvana didn't have the fj in stock i got it from CarMax.

J G.

5/5

June 25, 2024
Another great experience. But this time, at the service department. Marcos (Service Consultant) and Ian (Service Manager) were so patient with me and my car.

Brought my car for a check up on the brakes. They took the car in, no hassle (Still under warranty). Very honest people from what I experienced. They fixed up the car, plus other issues that were just popping up. The auto technician working on my car was great, very knowledgeable and helpful as he fixed future possible issues.

This carmax is definitely a 5 stars, sales and service department. Great customer service, great service department, awesome location.

Thank you guys again for everything!
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May 19, 2024
What an amazing experience today at Carmax, Irvine location. What a difference from AutoNation Toyota, also in Irvine.

Carmax had the car that I was interested in transferred from L.A. to the Irvine location this weekend.

Our salesman today was Ardie. Such an amazing guy. No pressure, no sales pushing, no rushing sales, no tension, no hassle. We had a great experience today.

We got there around 5 pm. By 6:45 pm we were already driving off the lot in our new purchased vehicle.

We test-drove a 2015 VW Gold GTI Autobahn and I felt in love with it quickly. He let me do my thing, I checked the car out as long as I wanted. Very patient salesman.

Hassle-free experience.

ericson M.

5/5

They were the only place that actually payed what my car was valued at, and the transaction was so simple, fast, and solved my issue, which was selling it, to buy another one with the that money!

Tats B.

3/5

Emily is the best. 3 stars only because of her. But she herself deserves 10 stars !If you go , ask for her. My family enjoyed 2 test drive with her. She was very knowledgeable, fun and nice. For the third test drive she wasn’t available and we had another associate. I believe his name was AJ. Zero skills on customer service .It was my worst time ever . Completely ruined all the positives experience from CarMax . I don’t want to go back there.