Brightmetrics - Petaluma, California

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Brightmetrics: A Focused Software Solution

For organizations seeking robust and highly detailed reporting capabilities for their communication systems, Brightmetrics presents itself as a noteworthy software company. Located at 5341 Old Redwood Hwy N Suite 420, Petaluma, CA 94952, United States, and reachable at Phone: 7072384455, Brightmetrics specializes in providing tailored reporting solutions. Their website, Website: brightmetrics.com, serves as the central hub for information about their offerings and capabilities.

Core Capabilities and Specialties

Brightmetrics distinguishes itself through its focus on delivering granular reporting for ShoreTel systems, although their expertise extends to a broader range of communication platforms. The company’s core competency lies in providing advanced reporting functionalities, allowing users to dissect call data with an unprecedented level of detail. This includes the ability to generate reports automatically and schedule their delivery, streamlining the process of monitoring and analyzing communication trends. The platform is particularly well-suited for:

• Workgroup Reporting: Gaining insights into team performance and collaboration.
• Standard PBX User Reporting: Tracking individual user activity and call patterns.
• Call and Trunk Reporting: Analyzing call volume, duration, and routing efficiency.
• ECC Reporting: Providing comprehensive data for Enterprise Communication Control systems.

It’s evident that Brightmetrics caters to a diverse range of reporting needs, demonstrating a commitment to adaptability and thorough data analysis. The company operates with accessibility in mind, offering a wheelchair-accessible car park and wheelchair-accessible entrance at their Petaluma location.

Customer Feedback and Operational Details

Brightmetrics currently holds 2 reviews on Google My Business, reflecting a current average opinion of 3/5. While the feedback is mixed, it suggests a product with significant potential that may require some user configuration or support to fully realize its benefits. The detailed reporting capabilities seem to be a primary strength, particularly when integrated with ShoreTel systems. The company’s commitment to accessibility further enhances its operational profile.

Contacting Brightmetrics

For anyone considering Brightmetrics for their reporting requirements, we recommend visiting their website at brightmetrics.com. Directly contacting them via telephone at 707-238-4455 will allow you to discuss your specific needs and explore how their software can contribute to improved communication management and strategic decision-making. We encourage you to initiate a conversation to explore the full scope of their solutions.

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👍 Reviews of Brightmetrics

Vinny

5/5

Such a Fantastic Product for ShoreTel system. Offers very very very granular reporting capability and options for automatic report generation and delivery. Functions well for Workgroup reporting, standard PBX user, call and trunk reporting, and for ECC reporting.

Adam S.

1/5