Arrowhead Credit Union - Eastvale, California

Arrowhead Credit Union: A Comprehensive Review

Main Services

Arrowhead Credit Union, located at 6170 Hamner Ave in Eastvale, CA, offers a wide array of financial services tailored to meet the diverse needs of its members.

• Membership Services: The credit union welcomes individuals who live, work, worship, volunteer, or attend school in Riverside or San Bernardino counties, or are employed by a Select Employee Group (SEG).
• Checking Accounts: Arrowhead offers several checking account options, including Kasasa Cash, Kasasa Saver, and a basic Share Draft account. These accounts come with features like free online and mobile banking, and refunds on ATM fees nationwide.
• Savings Accounts: The credit union provides competitive savings accounts, including Share Savings, Money Market Savings, and Certificates of Deposit (CDs).
• Loans: Arrowhead offers a range of loan services, including auto loans, mortgage loans, personal loans, and credit cards. Their auto loan options include new and used vehicle financing, refinancing, and even loans for recreational vehicles.
• Business Services: The credit union caters to business owners with services such as business checking, merchant services, and business loans.
• Financial Planning: Arrowhead provides financial planning services, including retirement planning, investment services, and wealth management through its partnership with CUSO Financial Services, L.P. (CFS).

Location and Access

The Eastvale branch of Arrowhead Credit Union is situated at 6170 Hamner Ave, nestled in the Hamner Avenue neighborhood. This location is easily accessible via the 60 Freeway, with the nearest exit being Hamner Avenue.

Public transportation is also available nearby, with the Eastvale Transit Station located about a mile away. Several bus routes operated by Riverside Transit Agency (RTA) serve this station, connecting Eastvale to nearby cities like Riverside, Corona, and Jurupa Valley.

For those who prefer to drive, the credit union offers ample on-site parking, including a wheelchair-accessible parking space. The branch is also wheelchair-accessible, with a ramp leading to the entrance.

Featured Characteristics

Arrowhead Credit Union's Eastvale branch boasts several unique features that set it apart from other financial institutions.

• Drive-Up ITM: The branch is equipped with an Interactive Teller Machine (ITM) that allows members to conduct transactions with a remote teller via video chat during extended hours.
• Coin Counter: The credit union provides a free coin-counting service for its members, making it easy to convert spare change into cash.
• Notary Services: Arrowhead offers complimentary notary services to its members, ensuring that important documents are notarized quickly and conveniently.
• Community Involvement: The credit union is actively involved in the Eastvale community, supporting local schools, charities, and events. They also offer financial education workshops and seminars to help members improve their financial literacy.

Practical Information

Here is some practical information to help you make the most of your visit to Arrowhead Credit Union's Eastvale branch:

• Lobby Hours: Monday - Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 2:00 PM
• Drive-Up ITM Hours: Monday - Thursday: 7:00 AM - 7:00 PM, Friday: 7:00 AM - 8:00 PM, Saturday: 8:00 AM - 2:00 PM
• ATM: The branch offers a 24/7 ATM for convenient access to cash, deposits, and transfers.
• Safe Deposit Boxes: Arrowhead provides safe deposit boxes in various sizes for rent, offering a secure place to store valuable items.
• Business Hours (Phone): Monday - Friday: 8:00 AM - 5:00 PM, Saturday: 9:00 AM - 1:00 PM

Positive Aspects from Reviews

Arrowhead Credit Union has received an average rating of 4 out of 5 stars on Google My Business, with a total of 12 reviews. Several positive aspects mentioned by reviewers include:

• Personalized Service: Many reviewers praised the friendly and helpful staff, noting that they went above and beyond to assist them with their financial needs.
• Competitive Rates: Several reviewers mentioned that they found Arrowhead's loan and savings account rates to be competitive and more favorable than those offered by traditional banks.
• Convenient Location: The Eastvale branch's convenient location and ample parking were appreciated by many reviewers.
• Community Involvement: Some reviewers mentioned that they were impressed by the credit union's involvement in the local community and the financial education resources they provide.

Arrowhead Credit Union's Eastvale branch offers a comprehensive range of financial services, coupled with personalized customer service and community involvement. With its convenient location, accessible parking, and unique features like the Drive-Up ITM, this credit union is an attractive choice for individuals and businesses seeking a full-service financial institution in the Eastvale area.

👍 Reviews of Arrowhead Credit Union

Joseph G.

1/5

They do not communicate with you at all. This was a secondary account and apparently my balance went to zero but was never informed by letter or email. My account was closed out without any notification.
Received emails for feedback and usual spam but never anything about the status of my account. Only reason I found out was when I attempted to access my online account.
Don’t bother opening an account with them.

Ashleigh D.

1/5

I literally just left this location I went in and there was 5 tellers literally standing around helping 1 lady. It took them way to long to acknowledge me. Then when the girl did I told her what i needed and she said I would have to wait 15 to 20 minutes because she was the only teller on the line , mind you again there was 5 people helping 1 custimer and there was no one behind me. unfortunately I believe because of the color of my skin and the amount of kids I had I was treated differently.I worked as a teller years ago for 2 diffrent banks and had I done this I would have gotten written up or fired especially if it was a mystery shopper seeing how we were doing as a bank. I love arrowhead but this location needs to do better. I'm heading to the riverside location which is out of my way but I rather travel the distance to be treated kindly.

Teresa G.

5/5

Everyone is always ready to help and answer all questions with patience, courtesy and a smiles! I love this credit union!

Andrew F.

5/5

Decided to give the shaft to big banks and the fat cats of Wallstreet, after being with wells fargo for 12 years I closed down the account and joined arrowhead credit union about a year ago and it's a great bank

Trevor B.

1/5

Not Helpful.
Loyalty means nothing to this CU.
They have surprise fees
Not veteran friendly.

Patricia H.

5/5

Always a good experience at the Eastvale Arrowhead Credit Union, great staff, friendly and helpful.
Thank you.

Berenice L.

5/5

Went in to open an account, Erin was very helpful.

Brenda E.

5/5