Active Pest Control - Marietta, Georgia

LaToya S.

We regret going with Active Pest control for our wildlife exclusions. Though Active seemed right for the initial install, it has been really challenging to get them to do any service follow ups or visits to make sure everything still looks good. Most other companies offer at least annual check ins. We have considered certifying with another company, but the expense is just too great.

Ian K.

Dom did a great job with servicing our home! Courteous and thorough. We can’t recommend his services highly enough

Susan H.

Advice from a customer… tell your service technicians not to talk politics when conversing with the customers… loudly and non-stop at that!

Shay H.

Like others, we were customers of all good. Ever since the buyout, the situation has been ridiculous with customer service and communication.

We cancelled our pest control service because of the hassle and went with another smaller company that has been wonderful. We kept the termite protection since that was only once a year and I thought it wouldn’t be a hassle - I was wrong.

We have been riddled with incorrect invoices and billing messages for the last 6 months and every time I call they said everything is fine and will be sorted. They randomly gave us a 10% price increase without any notice and then sent the notice 2 months after the fact and then threatened us with collections.

I will be reporting and filing a Georgia consumer protection complaint.

Tuni A.

I signed up for wildlife exclusion and after signing up, things went bad quickly. The company does not have a direct phone number for wildlife removal, they did not complete the exclusion service when they said they would. The guys who came out to do the work were great, but the office and their managers would not schedule them properly. They would tell me they would come back the next day to finish, but the office would give them a different schedule so they wouldn't show up when expected. Then they would show up on days that were not scheduled with me and I would not be home so they could not work inside or check the traps. It took 4 months for the items on backorder to be installed and I received no communication until one day a technician showed up at my door to install them, they were supposed to sanitize my attic and it has been 5 months now and no sanitizing has been done. They have not resolved my issue at all and I can't get anyone on the phone from that department. It has been a HORRIBLE EXPERIENCE.

Shelby P.

We had an excellent experience with Skyline. The inspection was easy, and we even had several months in between the inspection and when we got the treatment. They didn't bump the price or change the quote like I expected, and they got out right away to treat the house. Everyone I talked to (three separate people) were incredibly professional and courteous. Would Recommend %100.

Marissa R.

I will start this review by saying the customer service representatives on the phone were all very professional and I no bad experiences with them. Unfortunately the service itself was horrible. Someone came out (Saturday) and “treated” my house for ants inside and out. Only for hundreds of ants to be on my kitchen countertops, walls, and sink two days later (Monday). I called back for someone to come out and was told my regular technician was booked until Thursday but someone would be calling me back to schedule someone else. I said okay, I have a 10AM appointment that lasts an hour so I’ll be home after 11AM. I get done with my appointment and have a voicemail from the technician who was supposedly booked until Thursday saying he was at my house at 10:45AM. I was unaware anyone was even being sent out to my house. Called him back several times. No voicemail set up so I could not leave a message, and he never called back. I used some Cutter spray and killed the ants myself. Called to cancel service and the girl told me ok it’s canceled. However, my account online was still showing future services. So I called back the next morning and finally successfully canceled all future services. I will say if you are home 24/7 and don’t mind still seeing hundreds of bugs even after treatment, then give this place a try. Otherwise I’d go with someone else.

Terry C.

Bought a little 1200 sq foot home less than two years ago with my daughter Kristan Chaney so she would be able to start home ownership. I am her father Terry Chaney She has painted this entire home inside and out by herself. She loves this little home. She works for a home builder. Before purchase we had the home inspected by Skyline. They were real nice and found a small termite spot. It was treated and we bought a Sentricon System for a total of about a $!000. Home was cleared as no problems. Home checked again about 10 months ago and no problems. Think the second cost was about $280 and probably includes checking the bait stations. About a month ago my daughter was changing the furnace filter in the crawl space an noticed some old pin holes around the inside crawl space door. Called Skyline and a tech comes out and says it was some old holes made by Powder Post Beetles and the crawl space needed to be treated, My first thought was why did two previous inspections miss this since it was on the door that you enter. OK, it was missed when the seller would have paid but that is our problem now. So how much to spray the under floor on 1200 sq feet of crawl space, We were quoted $3000. We almost fainted. The insulation comes down easily because it is held up by tension wires. I know its a close quartered job but $3000 is out of line for a job that the homeowner had to point out to the tech I realize I was talking to a tech that is most likely on commission. I have called the main number twice and asked to be contacted by a manager. I also emailed a party monitoring this site. So far no contact. We know Skyline is a good company and all we are asking is to be treated fairly Still gave a 5 Star rating based on the nice people we deal with. Thanks and hope to hear from someone soon.

Edit: Thanks for someone at Skyline to reply. I will follow up when this is settled

March 3, 2019 Update. Daughter talked to a manager about no one checking her bait stations in 11 months, Name was Charles. He said someone would call. Ten days later we have heard from no one. This was post was suppose to be referred to a manager. I have heard from no one. I hope they respond to others better than they have us.

Update 3/262019 Never heard from anyone at Skyline even with 3 promises someone would call. Well, that is not totally true. They did hit my charge card which is on file for $285 about 3 weeks ago so they do know we exist.

Had the crawl space sprayed from another company with two coats of treatment and new insulation installed for $700 less than Skyline quoted. The fact is this treatment protects Skyline from termite damage they cover in the bond. Hope you have better luck with this company than we have.

Gave Skyline every chance to respond before changing the rating to two stars. I doubt they care.

Sept 25, 2019 Update. Guy came and checked the bait stations a few months ago and I walked around him and he was great. The other guy that checks the house and attic never showed for the 2019 in home inspection that we paid them to do. Anyway, thinking of changing because follow up is terrible. Does not surprise me some else has taken over this company.