8x8, Inc. - Campbell, California

Address: 675 Creekside Way, Campbell, CA 95008, United States.
Phone: 8668798647.
Website: 8x8.com.
Specialties: Telecommunications service provider.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Credit cards.
Opinions: This company has 283 reviews on Google My Business.
Average opinion: 3.5/5.

Location of 8x8, Inc.

8668798647

8x8, Inc., located at Address: 675 Creekside Way, Campbell, CA 95008, United States, is a well-known telecommunications service provider. The company can be easily reached at Phone: 8668798647.

8x8.com, the company's website, offers a wealth of information about their services, products, and solutions. The company specializes in providing cloud-based unified communications, collaboration services, and contact center solutions to businesses of all sizes. Their offerings include VoIP (Voice over Internet Protocol) phone services, video conferencing, messaging, and contact center software.

The 8x8, Inc. office is wheelchair-accessible, with a wheelchair-accessible car park and entrance. They accept debit and credit cards for payment convenience. According to Google My Business, the company has received 283 reviews with an average rating of 3.5/5.

Reviews of 8x8, Inc.

Antonio Araujo

1/5

8x8 system is really bad, do not recommend.

Half of the time I can’t log in, support is terrible. Their menu for cancelation of services leads you nowhere. When you manage to get a hold of someone to cancel the service, they charge you an extra month.

Run away, I use Ooma with my other business, that’s what I would recommend, great service and support. Avoid 8x8!!

Benjamin Stowe

1/5

The phone works okay, but customer service is terrible. Beware when you order a phone, it probably will be missing parts. Bought a brand new phone and they don't even send a power cable with it. Those you have to buy separately. Then, I tried to return it, good luck with that. Here I am 2 months later with a worthless phone still on my desk that they haven't sent return info for. You can't call for help, and when I email my "assigned rep" doesn't respond. Got to find a better solution for our phone needs.

Mike Chappars

1/5

I paid them for SMS service for 5 years. They say fill our registration to keep SMS service. I filled out the application. A few days later, they deleted 5 years on my SMS message. They say the messages are lost forever. They blame me.

Lynelle PrepXpress

1/5

HORRIBLE COMPANY AND CUSTOMER SERVICE!!! I have not been able to use my text message/SMS service for over a month now and they have no idea when the issue will be resolved. And they want to charge me an early termination fee if I take my business elsewhere!!

Mister Mike

1/5

DO NOT USE. They deleted 5 years of my text messages. They cannot recover them. They can't explain why. They don't care. They no tech support or customer support - they have "take no responsibility support and "blame the customer support."

My Thoughts

1/5

We have used 8x8 for years and while service and function have been acceptable the customer service is horrific, probably one of the worst we have come across. If the fix is not a simple read the article fix they support team will disappear. Then you have to spend weeks begging for assistance. No matter when you call the supervisors are in meetings and will not call back. Would recommend reviewing other options for your VOIP provider as there are many that appreciate your business.

blue light

2/5

transferred to 8x8 aug/sep 19. not impressed, i have asked repeatedly as to why my phones MULTIPLE TIMES DAILY are not registered? Now my ported numbers are getting spam calls 5&6 times a day. I will move my service once my obligation with 8x8 ends.

Josh J

1/5

Can not get a call back from sales team regarding replacing equipment after TWO MONTHS of trying and escalating to various managers. Been using 8x8 for almost 4 years and the dreaded feeling of having to reach out to them if you need anything is the worst. Customer support is based overseas - but can’t even reach the local sales team when you want to spend money! The reviews here and on the better business bureau (plus the lack of response from the company on any of them), speaks volumes. We will be switching services. AVOID AT ALL COSTS.