Knox Hills - Fort Knox, Kentucky

Jeremy J.

I had a phenomenal experience. Katrina was so friendly and helpful. She matched me with the perfect home in a very timely manner.

Jacob B.

Quality of service has went down hill. Grass is rarely cut and there is a massive tick issue due to the deer population on post. Additionally rent was increased by 11% in the one year that I lived here.

PARIS J.

I have had issues with Knox Hills since day one. When I arrived, I stayed in the hotel for about two weeks. My move-in date for my home was July 5, 2022. When I went for a walk-through with the leasing consultant, she was 20 minutes late. The house they showed me was dirty, and the rooms were tiny. I expressed my concerns to the leasing consultant, whose response was, "most people clean their houses when they move in." I also told my concerns about how small the rooms were and that my furniture may not fit. I returned to the leasing office to see if more homes were available. The leasing agent took me to a house with three bedrooms and said these rooms were more spacious also that I could put in a move-over request for a larger home. When I moved into my new home, I could not get into the house because there wasn't a lockbox, which is what the leasing office told me. I had to sit and wait for them to return to my home with the keys. The Oak Park community center never conducted a walk-through with me. I was less than 5 minutes late for our appointment. When I arrived, no one was there. They left a welcome box on my front porch. I never received a courtesy call to reschedule. I went to the community center shortly after, and no one was there.
Since being in my home, I have had maintenance issues with my bathroom lights and nosey fans that run 24/7. They have come to my house three times, and it still isn't fixed. My toilet seat is cracked, my child's bedroom door does not close, and doorknobs in my home keep falling off. The numbers on my mailbox have rubbed off. The maintenance department did not put the screen on correctly, and it fell off. I requested a move-over because of those issues and the limited space. The Oak Park community center said they could not honor my request because I had to be living in my home for 11 months, but they failed to relay that message. I asked them if I could terminate my lease because I was utterly dissatisfied with my home and their customer service. They informed me that I could, but I would be charged three months' worth of rent, which is unreasonable. I am so upset about how this company treats service members. I have never had so many issues with on-post housing.

Robin F.

I have been living on Fort Knox for some years. Recently had to relocate due to renovations during the snow-ice storm. Thanks to Katrin and the Oak Park team for making the move a smooth transition. My stay here has been amazing from rental experience to maintenance. Thank you all.

Errick W.

From the moment my family and I arrived to Fort Knox to the moment we departed, Ms. Mia Thacker was amazing. Every time there was an issue big or small, she was there to assist us.

April O.

Great service. Quick problem solving. The whole team has been extremely helpful. Katrina, Leslie, and Andrea were amazing!

Christopher W.

Andria and Rebecca were so helpful to our move onto base and you could not have asked for more friendly and competent employees to help you to live on the installation. I look forward so much to living here and I know I will not have any difficulties here that they will not be able to fix.

Victor L.

My stay with Knox Hills has been nothing but wonderful. They have an amazing staff; my maintenance requests were always fulfilled in a timely manner, any question I had was answered to my satisfaction, and the properties were in outstanding condition! This was especially impressive given that the houses in the historic community were built in the 50's, and are in stellar shape!

Their rates are far better than anything you can get for a reasonable price off post as well. The ease of mind waking up every morning to a 5 minute commute was well worth it. Will rent with them again!

Jeremy J.

I had a phenomenal experience. Katrina was so friendly and helpful. She matched me with the perfect home in a very timely manner.

Jacob B.

Quality of service has went down hill. Grass is rarely cut and there is a massive tick issue due to the deer population on post. Additionally rent was increased by 11% in the one year that I lived here.

PARIS J.

I have had issues with Knox Hills since day one. When I arrived, I stayed in the hotel for about two weeks. My move-in date for my home was July 5, 2022. When I went for a walk-through with the leasing consultant, she was 20 minutes late. The house they showed me was dirty, and the rooms were tiny. I expressed my concerns to the leasing consultant, whose response was, "most people clean their houses when they move in." I also told my concerns about how small the rooms were and that my furniture may not fit. I returned to the leasing office to see if more homes were available. The leasing agent took me to a house with three bedrooms and said these rooms were more spacious also that I could put in a move-over request for a larger home. When I moved into my new home, I could not get into the house because there wasn't a lockbox, which is what the leasing office told me. I had to sit and wait for them to return to my home with the keys. The Oak Park community center never conducted a walk-through with me. I was less than 5 minutes late for our appointment. When I arrived, no one was there. They left a welcome box on my front porch. I never received a courtesy call to reschedule. I went to the community center shortly after, and no one was there.
Since being in my home, I have had maintenance issues with my bathroom lights and nosey fans that run 24/7. They have come to my house three times, and it still isn't fixed. My toilet seat is cracked, my child's bedroom door does not close, and doorknobs in my home keep falling off. The numbers on my mailbox have rubbed off. The maintenance department did not put the screen on correctly, and it fell off. I requested a move-over because of those issues and the limited space. The Oak Park community center said they could not honor my request because I had to be living in my home for 11 months, but they failed to relay that message. I asked them if I could terminate my lease because I was utterly dissatisfied with my home and their customer service. They informed me that I could, but I would be charged three months' worth of rent, which is unreasonable. I am so upset about how this company treats service members. I have never had so many issues with on-post housing.

Robin F.

I have been living on Fort Knox for some years. Recently had to relocate due to renovations during the snow-ice storm. Thanks to Katrin and the Oak Park team for making the move a smooth transition. My stay here has been amazing from rental experience to maintenance. Thank you all.

Errick W.

From the moment my family and I arrived to Fort Knox to the moment we departed, Ms. Mia Thacker was amazing. Every time there was an issue big or small, she was there to assist us.