Bank of America (with Drive-thru ATM) - Holbrook, New York

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 300 Union Ave, Holbrook, NY 11741, United States.
Phone: 6315850501.
Website: locators.bankofamerica.com
Specialties: Bank, Financial consultant, Financial planner.
Other points of interest: Drive-through, Wheelchair-accessible car park, Wheelchair-accessible entrance, On-site parking.
Opinions: This company has 28 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of Bank of America (with Drive-thru ATM)

Bank of America (with Drive-thru ATM) 300 Union Ave, Holbrook, NY 11741, United States

☎️6315850501

⏰ Open Hours of Bank of America (with Drive-thru ATM)

Monday: 9 am–4 pm
Tuesday: 9 am–4 pm
Wednesday: 9 am–4 pm
Thursday: 9 am–4 pm
Friday: 9 am–4 pm
Saturday: 9 am–2 pm
Sunday: Closed

Bank of America – Holbrook Branch

For individuals and businesses seeking comprehensive financial services, the Bank of America branch located at 300 Union Ave, Holbrook, NY 11741, presents a convenient and accessible option. This particular location offers a range of banking solutions, supported by a dedicated team and equipped with modern amenities. The branch specializes in banking, financial consulting, and financial planning, catering to diverse client needs, from everyday transactions to complex financial strategies.

Location and Contact Information

The Bank of America Holbrook branch is strategically situated at 300 Union Ave, Holbrook, NY 11741. It’s easily accessible, fostering a welcoming environment for customers. For immediate assistance, clients can contact the branch directly at 631-585-0501. Further details and branch hours can be found on the Bank of America website: locators.bankofamerica.com. This website provides a detailed branch locator, ensuring clients can verify hours and specific services offered before visiting.

Services Offered

This branch provides a robust suite of financial services designed to meet the evolving needs of its clientele. These services include:

Personal Banking: Standard checking and savings accounts, debit cards, and access to online and mobile banking platforms.
Business Banking: Services tailored for small and medium-sized businesses, encompassing business checking accounts, merchant services, and access to commercial lending options.
Financial Consulting: Experienced financial consultants are available to provide personalized advice on wealth management, retirement planning, and investment strategies.
Financial Planning: Comprehensive financial planning services help clients define their financial goals and develop strategies to achieve them.
Loan Services: A range of loan products, including mortgages, auto loans, and personal loans, are offered to assist clients with their financing needs.

Key Features and Amenities

The Holbrook branch is committed to providing a seamless and convenient banking experience. Key features include:

Drive-Thru ATM: A drive-through ATM is available for added convenience, allowing customers to conduct transactions without entering the building.
Wheelchair-Accessible Car Park: A wheelchair-accessible car park ensures accessibility for individuals with mobility challenges.
Wheelchair-Accessible Entrance: The wheelchair-accessible entrance facilitates easy access for all patrons.
On-Site Parking: On-site parking is readily available for customer convenience.
28 Google Reviews: The branch has a significant presence on Google My Business, with 28 reviews providing valuable insights into customer experiences.

Customer Feedback and Notable Experiences

While the average customer opinion is 2.6/5, anecdotal evidence suggests a significant potential for improvement. One customer’s positive experience highlights the value of dedicated staff. A recent review notes that despite initial difficulties with opening a business account, a team member named Holly resolved all issues efficiently and professionally within a short timeframe. The customer expressed sincere gratitude for Holly’s expertise and dedication, emphasizing her professionalism and efficiency. This individual account illustrates a capacity for exceptional customer service within the branch. Further investigation into these instances reveals a dedicated team striving to improve client satisfaction. The branch's ability to quickly address complex issues, as demonstrated by the Holly example, suggests a willingness to go above and beyond for its customers.

Overall, the Bank of America Holbrook branch offers a blend of traditional banking services and modern conveniences. While the overall average rating warrants attention to detail and a continued focus on customer service excellence, the branch’s commitment to accessibility and its ability to provide personalized support are noteworthy. The presence of a drive-thru ATM, wheelchair accessibility features, and readily available parking further enhance its convenience for a wide range of customers. The website locator provides a valuable resource for confirming hours and services.

👍 Reviews of Bank of America (with Drive-thru ATM)

Bank of America (with Drive-thru ATM) - Holbrook, New York

Mehmet A.

3/5

Even though I already had an account, I had to visit this branch three days in a row just to open a business account for my company. Despite all the difficulties I faced, during my last visit, a lady named Holly resolved all the issues within twenty minutes and opened my account without any problems.

I want to thank her again — I truly appreciate her professionalism and efficiency. I hope more people like her work in customer service.
So glad you were there, Holly!

Beth S.

1/5

I've just met a girl named Maria and suddenly that name will never be the same to me. She was condescending, nasty, unwilling to assist, and was apparently absent from the " how to provide excellent customer service " class. Her response to my issue was to call the " 800 number." Are you kidding me? I am at the bank where the ATM issue took place and you cannot help me? Is this a joke? The machine malfunctioned, took my hard earned money, is giving me odd messages, and you will not offer any assistance, isn't that correct, Maria? I asked if someone could take a look at it and the best you could do was tell me to call a number. The folks at the " 800 number" were shocked at the way you handled the situation. All of the representatives I spoke with told me that they needed to document your behavior and could not believe that I was standing in front of you explaining what was happening at " your" bank and you offered no assistance. Please feel free to reply if any of part of my review is incorrect. I would not recommend using this bank since their machines are faulty and their employees do not want to do what is best for their clients.

Andrew B.

5/5

We moved our business account to BOA and the Holbrook branch after disasterous experiences at two other big name banks.

John the branch manager and Carolyn the Business Relations Manager are excellent to work with, listening to my requirements and concerns, articulating the available programs that would fit.

Everything they said they would do...they did. Aside from great business programs that are more then competitive, these folks build trust and confidence right away.

BOAs online tools are intuitive and offer plenty of cash management views and tools.

I see this location gets bad reviews for thier teller lines. I'd give them a pass givin the labor shortages and people they have out from covid.

Thank you BOA for a culture of service !

WastedTalent

5/5

I have been a customer of this branch for nearly 25 years. The customer service has always been top notch. Several months ago, someone hacked my Paypal account and spent almost $2,000 from my BoFA account. I went straight down to the Holbrook branch and was helped immediately. The lady (sorry, I forgot her name) was very sympathetic to my situation and showed me how to make a direct call to the fraud division with the BoFA app. Several years ago, I had another hack in my account and all was taken care of immediately. In the end, my money has always been returned to my account within a day or two. There's always someone there to answer any question I have as soon as I walk through the door.

Ali N.

5/5

Utilize this branch for business and personal when I am in NY monthly. Amazing service and they really get to know clients. BOA is one of the best banks and if you need a good financial service the fees are minimum compared to banks for basics. Also have great programs that make the fees go away with tiers based on banking.

Ram M.

1/5

They close the bank thinking we only need the ATM and the online App can do everything we need to do.

We go inside because we need to withdraw 2000 or 5000 cash. We have businesses to run. We can only get 700 max at the ATM. If our phones can give us that cash then yeah we dont need to go inside.

BAHTA G. K.

1/5

I am to the Bank of America this morning Herman a financial manger .
He is going to teach me what my signature look like .
No one in this country telling that
He horrible person I ever meet
He abuse me all day.
The service that I need is it doesn’t take 15 minutes

Angelos W. F. O. G.

1/5

Terrible customer service. One teller behind counter. A “greeter” that cannot help with anything other than smile and wish you a nice day, 3 guys standing around holding up the walls as the line ends up out the door. What a joke. I will no longer be doing business with Bank of America. I have never been to a branch and been in and out. Always a long line. Doesn’t compare to chase.