Danielle Dula
1/5
Richard was excellent! I had no intention of buying a vacuum or air purifier any time soon until I saw how great this machine is, and thanks to his impressive demonstration, I now have one. A clean home is very important to me and when I saw how much my shark was leaving behind, I was disgusted. I’ll have this machine for life, making it well worth the investment.
*Update*
We were contacted the next day to find out our credit application, which was originally approved and after we signed the paperwork, the machine was left with us as its proud new owners, had now been denied due to my partner being on personal leave from work for 30 days, so to keep it, we would need to either pay cash, put it on a credit card or they would come pick up the machine. This wasn’t Richard’s fault, and he couldn’t do anything once SHS’ credit provider changed their original decision the next day. I took it as a sign from something higher than me that it wasn’t aligned with us in this moment and trusted this guidance. He picked up the machine that day and exchanged it with my old vacuum cleaner that you trade in upon purchasing theirs.
Upon reflection, I don’t agree with sales tactics used by companies that put you in a high pressure buying situation by telling you the discount they’re offering is only good right now and if you don’t take it, you’ll lose it, especially when I was told they would be coming to my house to do a survey and if I agreed, we’d receive a free gift. As consumers, we should be able to contemplate financial decisions (especially those worth thousands of dollars) for more than the 10 minutes while the sales person is standing in front of you. They should instead stand behind their price for at least 24-48 hours. I’m not calling out this company alone as there have been several I’ve encountered over the last couple of years that use this method of creating FOMO to close the sale now, when you feel bad about rejecting the sales person face to face that’s working on commission to support his family. It just doesn’t seem right. Im only throwing out this thought on sales processes and manipulative tactics. Ultimately, you can make the decision that’s right for you and your household, but if we as consumers demand more, these companies would have to make changes in order to survive. I mean, we’re talking about a $5K vacuum cleaner when I was definitely 0% in the market for a new one when I woke up that morning but was buying one that night when nothing changed except this presentation that snuck into my house under false pretense of “they’re gonna show you a product and just want your feedback on it”. In fact, I’m embarrassed to say that it was later the next day when my partner asked me, “where was the “survey” by the way?”, that I realized we had been bamboozled a bit. If a company has a quality product like they claim it to be, they shouldn’t have to use this level of manipulation to sell one. Whether it’s a vacation package or a vacuum-just be honest with people
In case you were wondering, we did get a couple of decent free gifts (mini air purifier/diffuser they sell for $100 and a George Foreman grill). We got both of them because we agreed for him to come by and do the “survey” the very same evening she called to schedule it, within a couple of hours.
How did they get my info (name, address, phone number) Someone came to my door one day, said they were with a local business doing a quick survey and said if I answer a couple of quick questions, I’d be entered to win a $100 gas gift card. It took less than a minute and I filled out the little “entry form for the gas giveaway for my participation”. This is where they get your info and call to schedule the “product demo and survey” for free gift. Nothing is free- the product sales pitch took 2+ hours of our time.
