Softcom Internet Communications, Inc. - Galt, California

Bryan S.

Service tech Jason came to our home to help with our router and equipment on our house. He was courteous , professional and got us up and running perfectly! He was on time and got everything done quickly. Kept me informed about everything he did and all is running smoothly now. One very happy customer!

Gypsy D.

Jason and Levy just left my house after a service call and they were fantastic. Excellent customer service from these young professionals. They made sure to get me the absolute best service my existing equipment could perform at and walked me through everything step by step to make sure i had a better understanding of the system 10 stars out of 5.

All R. A.

I was having an issue with connectivity, unplugged and re-plugged all pieces a million times, called for tech support, and Levy came out to my rescue once again. I felt SO DUMB when Levy said, 'yeah that cord is plugged into your router twice and is blocking your router from working". It was one of those "Duh" moments but he was so kind!

teresa F.

Long-time loyal customer since 1999, Softcom has earned my continued business by quickly and professionally addressing both my internet service and account needs! I prefer working with local businesses, they care about their customers who are neighbors and friends, and have always gone the extra mile for me on the rare times we've had service issues. 5 stars from me, Softcom understands customer service, and how it should be done! Thanks Softcom!

Grant H.

A word of thanks to Softcom for holding fast to their original customer SERVICE attitude business platform. The harsh storms late 2022 , into early 2023 took a toll on our wireless equipment. Although our service was primarily steady, it had degraded to the point where it no longer worked at all.

It was at this point where I called to request service. I spoke with one of Softcom's technical support team members and was informed that they needed to dispatch a field technician for further assistance. A team member arrived at my location withing one hour which is in itself commendable and after identifying himself got right to work.

After a few minutes he told me that he needed to have a truck with a bucket respond so upgraded equipment could be installed on my antenna. One again the secondary team arrived within one hour and graciously maneuvered the truck through many obstacles in order to get it into position.

At this point one additional team members arrived on scene and introduced himself as the technician whom I originally spoke with that morning. He reminded me that he was the original technician who installed my equipment and that he wanted to make sure he was there incase any questions arose with this unique instalation.

Withing one hour I had a new wide beam receiver installed and aimed to the Mother Tower with precision. All of the rooftop antenna guy wires were tightened to spec inorder to keep the aim correct.

I was so happy with the Softcom teams work that I offered to purchase for and drink for them, especially because the temperature was over 100 degrees that day. All graciously turned down my repeated offers and told me to enjoy the restored and improved service with I have.

I have never taken the time to write about a company in the past but this Company exceeded my expectations and made me want to tell others.

Thank you Softcom for not forgetting what got you where you are!

Long time customer

Anthony responded to my home far faster than expected where he greeted me with a smile and a positive attitude even though it was near 100 degrees out. Anthony took a deep look into my curent wireless system and informed me that he would need to change out some equipment in order to get the wireless system not only working but to increase the signal to our home from where it was.
Anthony called in additional services techs and equipment to quickly and safely correct the issues.
I couldn't be more pleased with the outstanding service, courtesy, and professionalism given to our family especially on such a hot day.
Upon completion I offered to purchase food and drink for the crew as a small token of my appreciation but was graciously turned down.
I simply can't explain how happy I am to be a customer of Softcom, and want upper management to know that Anthony is a rising star if utilized.

Most humble thanks and appreciation,
Grant Haney
Long time customer..

Jerome P.

We have been long time customers with Softcom. The big storm in January turned out to be a blessing in disguise. We were without Internet for eight days, but a technician just came out and upgraded our service from 8 Mbps to nearly 100 at no extra cost. WooHoo! Going without service made us realize how important internet is in our lives. It is great to be connected at more than ten times the speed as before the storm. Thanks Softcom!

Beverly K.

Constantly losing connection, even when we had a dedicated line. Extremely overpriced for what you get. Customer service is essentially non-existent. They have ONE person available only limited hours and the constant refrain is "Have you tried resetting the modem"? Unfortunately it's pretty much the only thing available in our rural area.

Lucy B.

We didn’t have service for quite a bit after the Acampo tower was damaged by storms and then replaced. After letting them know that it still wasn’t working, they came out here the next day to see what was up. Also, we now have upgraded to 200Mbps. It’s working soooo much better. Never thought we’d have the option way out here for faster service. The techs were super polite and worked fast to get things going. Thanks