Keap - Chandler, Arizona

Address: 1260 S Spectrum Blvd, Chandler, AZ 85286, United States.

Website: keap.com
Specialties: Software company, E-commerce service, Internet marketing service.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 161 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Keap

Keap 1260 S Spectrum Blvd, Chandler, AZ 85286, United States

⏰ Open Hours of Keap

Monday: 7:30 am–5 pm
Tuesday: 7:30 am–5 pm
Wednesday: 7:30 am–5 pm
Thursday: 7:30 am–5 pm
Friday: 7:30 am–5 pm
Saturday: Closed
Sunday: Closed

Keap: A Comprehensive Overview

For businesses seeking to streamline their sales and marketing efforts, Keap (formerly Infusionsoft) presents a compelling solution. Itâs a comprehensive software company that specializes in providing integrated e-commerce service and robust internet marketing service tools. Keapâs core philosophy centers around building lasting customer relationships, moving beyond transactional sales to foster genuine engagement and loyalty. The companyâs success stems from its ability to consolidate various marketing and sales functions into a single, user-friendly platform, reducing the need for disparate systems and improving operational efficiency.

Location and Accessibility: Keapâs principal location is situated at 1260 S Spectrum Blvd, Chandler, AZ 85286, United States. The company demonstrates a commitment to inclusivity by offering accessible facilities. Specifically, they provide a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can easily access their offices and support resources. This dedication to accessibility reflects a broader corporate value of welcoming and accommodating all users.

Key Features and Functionality: Keapâs platform is designed to cater to businesses of varying sizes, from small startups to established enterprises. Hereâs a breakdown of some of its key features:

CRM (Customer Relationship Management): At the heart of Keap lies a powerful CRM system that allows users to manage contacts, track leads, and nurture customer relationships.
Marketing Automation: Keapâs marketing automation capabilities enable businesses to automate repetitive marketing tasks, such as email campaigns, social media posting, and lead scoring. This significantly reduces manual effort and improves the effectiveness of marketing initiatives.
Sales Automation: The platform offers sophisticated sales automation tools, including automated task reminders, sales pipeline management, and deal tracking.
Email Marketing: Integrated email marketing tools allow users to create and send targeted email campaigns, segment their audience, and track campaign performance.
Landing Page Builder: Keap includes a user-friendly landing page builder, empowering businesses to create high-converting landing pages without requiring extensive design skills.
Reporting and Analytics: Robust reporting and analytics dashboards provide valuable insights into sales and marketing performance, enabling users to make data-driven decisions.

Customer Feedback and Reputation

Keap has garnered a significant number of reviews across various online platforms. Currently, the company boasts 161 reviews on Google My Business, providing a representative sample of customer experiences. The average opinion is a commendable 4 out of 5 stars, highlighting a generally positive perception of the platform. While some users have expressed concerns about the initial learning curve and the cost of implementation, the vast majority of reviewers praise Keapâs ease of use, powerful features, and the positive impact it has had on their businesses.

Here's a more detailed look at common themes emerging from customer feedback:

Positive Feedback: Customers frequently highlight Keapâs intuitive interface, its ability to centralize sales and marketing operations, and the effectiveness of its automation features. Many appreciate the support and training resources provided by Keapâs team.
Areas for Improvement: Some users have noted challenges with data migration and integrations with third-party applications. Others have suggested that the pricing structure could be more transparent.

Website and Resources

For comprehensive information about Keap and its offerings, prospective users are encouraged to visit the companyâs official website: Website: keap.com. The website provides detailed product information, pricing details, case studies, and a blog featuring valuable marketing and sales insights. Keap also offers a wealth of resources, including webinars, tutorials, and documentation, designed to help users maximize the value of their investment.

Further Information: Keapâs commitment to customer success is evident in its dedicated support team. Users can contact Keapâs support team via phone (details available on their website) for assistance with any questions or technical issues. The company also maintains an active online community where users can connect with each other, share best practices, and seek advice.

Conclusion

In conclusion, Keap stands as a powerful and versatile platform for businesses seeking to elevate their sales and marketing strategies. Its integrated features, coupled with its user-friendly interface and robust support resources, make it a compelling choice for companies of all sizes. Despite a few minor drawbacks, Keapâs overwhelmingly positive customer feedback and demonstrated ability to drive business growth solidify its position as a leading provider in the CRM and marketing automation space. The ease of use and the potential for increased efficiency make Keap a worthwhile investment for those committed to building strong customer relationships and achieving sustainable business success.

👍 Reviews of Keap

An O. O. H.

1/5

We have been using Keap for about 15 years. The last couple of years, Keap has not kept up with the advances in technology and their system is out of date. Their reCAPTCHA is an old version which does not protect us from getting spammed and they won't update it. We have called customer support multiple times and they give us the run around or blame it on our website. We updated everything and still the problem exists. Now since Google did an update on Friday and they are still using version 3 of the reCAPTCHA we are getting up to 30 spam emails per day in our system. They tell us to go through them, check them out to be sure they are valid or not, then tag them, so they can be deleted. Like we have resources to do that because it is not that simple? The time and cost in labor is ridiculous given that we are paying them for a platform that should not allow this in the first place. Infusionsoft/Keap is NOT taking any accountability or responsibility for the inadequacies of their platform for which we pay really good money. We will be looking for an alternative CRM for our business.

T M.

1/5

I gave Keap a chance for many years and things just got worse with so many technical changes. It was like starting over. Trying to cancel online is impossible. They want you to set an appointment to "discuss." Then they charge you for the delay they cause by failing to give you an option to cancel the monthly subscription on time ahead of next billing cycle. There are many reviews with the same issue. Buyer beware.

Shellee H.

1/5

This is a nightmare company! They are charging me yearly and monthly at the same time! I can not get anyone to fix it. I have been trying since January, and they will not respond to my written requests or phone calls. They even denied it when I tried to fix it via credit card. The worst customer service.

Will

1/5

Charging fees without reason, stalling to avoid chargebacks, Terrible!
I used this service for over a year. After my card expired and I didn't make payments for 2 months, my account EEE533 was closed. I asked them to reopen my account and restore the data. I agreed to pay the outstanding amount for those 2 months and accepted that I might not recover the data. Later, as you know, my account couldn't be restored, and I accepted that.

But the problem is, even though I no longer had a Keap account, they still charged me $178 from card number 452******2975 in the following month when I wasn’t using their service. After sending multiple emails, they told me a Partner Success Manager would contact me, but the strange thing is, why do I have to deal with someone else when Keap is the one charging my fee?
And another thing, this Partner Success Manager scheduled meetings during the hours when I’m asleep. After sending more emails, I didn’t receive any further information. The service is truly terrible, charging fees for no reason.

Be careful with your money when using Keap's services. This is a sincere warning from someone who has used their service.

Patch B.

5/5

I went to the Infusionsoft HQ for a conference and they were spectacular hosts. Incredible work environment... and they had some amazing coffee. Love these guys and gals!

Mike A.

1/5

There are many, much better options in the market now than to lower your standards and use Keap at this point. Here are some of my experiences and why I won't be recommending them in the future.

I was a certified Keap partner. I went through the training, passed the "test" and all that. I knew the system inside and out.

#1. I was personally on Keap Pro and it's very buggy and hard to use. Not a lot of intuitive features once you get past the basics. For example, until recently setting up a form on a landing page with WordPress was a pain. The "official" Keap WP plugin (last I checked) hadn't been updated for over 3 years so we even bothered to try using that.

#2. Overall, the software is slow and often times out when doing simple tasks like retrieving records.

#3. I didn't get a whole lot out of the partnership because I didn't sell any apps. Honestly, I didn't try that hard but even if I did, I'd probably feel bad for setting up a client on the same software I personally hated using.

#4. When I had decided I was done with Keap and I went to export my contacts from the system, but I couldn't take my 2 years worth of notes with me as they weren't included in the export. No way to export them. I contacted support and they said that "feature" wasn't included. Seriously?! That's THE MOST important part of having a CRM is the history you have recorded with your clients. That was really the last straw. How could something so simple be overlooked?

#5. They recently increased their pricing. Increasing the price on something I already didn't like and hadn't seen any real updates in 2 years...yeah, no thanks.

#6. The cancelation policy: In order to cancel your monthly subscription, you're required to call customer service during normal business hours. Is it still 1995?! What a joke! How many SaaS companies these days require you to CALL customer service to cancel your online subscription. I'm pretty sure it's almost zero.

#7. Billing policy: If you don't read the fine print (my bad, I didn't read it and I guess that's my fault for assuming a modern company wouldn't try to rip off their clients). If you don't cancel your subscription (ie Call Customer Service) within 10 days of the billing cycle you get billed for another month and Keap gets a free bucket of cash. How convenient! What is the point of this? There's literally no reason to require 10 days to cancel a CC transaction. None. This is an archaic policy that needs to die.

This company is still stuck in the past and not worth the trouble.

Kristen M.

2/5

Liked the software when we began using it. Then we ran into several issues with functionality. We reached out to customer service several times and issues still occurred. Finally, decided we had to cancel services. Which they force you to call and make you listen to their sales pitch on why you shouldn't cancel. Since finally canceling well over a year, they now send a letter through a collection agency for $140. Until receiving a letter they never informed us of any outstanding balance.

Lindsey A.

5/5

I’ve been a Keap user for about 8 years. I’ve seen the changes not only in my business but hundreds of other businesses that have implemented Keap. Personally, Keap is responsible for my seven figures of income. I couldn’t have built a true lifestyle business without the features that Keap offers. In addition, as the world class sales and marketing automation software..Keap listens and believes in female entrepreneurs. They are the only company is recommend over and over again!