Filevine - Salt Lake City, Utah

Address: 1260 Stringham Ave suite 600, Salt Lake City, UT 84106, United States.
Phone: 8016575228.
Website: filevine.com
Specialties: Software company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 194 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of Filevine

Filevine 1260 Stringham Ave suite 600, Salt Lake City, UT 84106, United States

☎️8016575228

⏰ Open Hours of Filevine

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Filevine: A Comprehensive Overview

For individuals and organizations seeking a robust and innovative eDiscovery platform, Filevine presents a compelling solution. This software company specializes in providing tools designed to streamline the entire eDiscovery process, from initial data collection and review to production and analytics. Filevineâs core mission revolves around improving efficiency, reducing costs, and enhancing collaboration within legal teams. The company operates from its headquarters located at 1260 Stringham Ave suite 600, Salt Lake City, UT 84106, United States, and can be contacted via Phone: 8016575228. Interested parties can also find detailed information on their website: Website: filevine.com.

Key Features and Capabilities

Filevine distinguishes itself through a suite of features meticulously crafted to address the complexities of modern eDiscovery. At its heart lies a powerful document review platform, facilitating collaborative review sessions with features like redlining, tagging, and highlighting. The platform supports multiple review methodologies, including document-centric, concept-centric, and data-centric reviews. A significant aspect of Filevine is its integrated AI capabilities. These tools are designed to assist reviewers with tasks such as identifying relevant documents, predicting document relationships, and prioritizing review efforts. The AI features, while continuously evolving, are a notable asset, demonstrating a commitment to technological advancement. Furthermore, Filevine offers robust data collection and management tools, enabling users to efficiently gather and organize electronic data from various sources. Production capabilities are equally impressive, allowing for the creation of defensible productions in a variety of formats. The platformâs analytics dashboard provides valuable insights into the eDiscovery process, tracking key metrics and identifying areas for improvement.

Location and Accessibility

Filevineâs physical location at 1260 Stringham Ave suite 600, Salt Lake City, UT 84106, United States is a key point of contact for potential clients and partners. The office is equipped with wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity and accessibility. This accessibility is a positive indicator for users with mobility considerations.

User Feedback and Reputation

The company has garnered a considerable number of reviews on Google My Business, with a total of 194 reviews providing valuable insights into user experiences. The average opinion score is 3.8/5, suggesting a generally positive reception. While initial experiences might have presented challenges related to implementation partner support, feedback consistently highlights the responsiveness and expertise of Filevineâs support team, particularly representatives like Danielle. Users appreciate the dedication of representatives like Danielle, who proactively address questions and concerns. The AI features, despite being a work in progress, are viewed as a valuable addition, and the continuous improvements are noted favorably. The collaborative review environment and the overall efficiency gains experienced by many users contribute significantly to the positive feedback. Many users find the platform intuitive and user-friendly, leading to a smoother and more productive eDiscovery workflow.

Additional Points of Interest

Beyond its core features and accessibility, Filevine demonstrates a commitment to ongoing innovation and customer support. The platformâs adaptability to specific client needs is a recurring theme in user feedback. The dedication to continuous improvement, as evidenced by the evolving AI capabilities, reinforces the companyâs commitment to providing a leading-edge solution. The emphasis on collaboration and transparency further enhances the platformâs value proposition.

👍 Reviews of Filevine

Heuser H.

5/5

Our experience with Filevine started off a bit rough due to challenges with our implementation partner, but once we were assigned two fantastic reps—especially Danielle—everything turned around. Danielle has been incredibly responsive, ensuring our questions are answered promptly and thoroughly. The AI features have also been a valuable addition—not perfect, but continuously improving, with the team quick to adapt to our needs. Overall, the support we've received has made a huge difference, and we're now having a much smoother experience with Filevine!

MJS I.

1/5

I had a whole lengthy review of why I do not like this company and how they never provided a working platform and refused to cancel our contact before it ended. (my fault for not trusting the feeling i got when I signed up). We are not a law firm but were told that they could accommodate and provide platform that worked for what we needed.

Just be careful as they do not offer DEMO (red Flag) and require a yearly contract. You also have to use "partner company" to do buildout and migration as the company does not assist with this part of setup. Adds significant amount of $$$$ upfront. We were never provided a working platform and would recommend ANY of the other competitors, even though this system APPEARED to be pretty good.

The V.

1/5

Promises unfulfilled and money wasted. After nearly a year with Filevine, we're still paying for our previous case management system because Filevine’s immigration features are practically unusable. The forms feature lacks basic functionality that any modern software should have. Their “AI” document intake constantly crashes. Customer support is non-existent once they have your money. Save yourself the headache and look elsewhere. Wish I had read the other negative reviews before jumping on this.

Richard G.

1/5

Doing business with Filevine and Lead Docket was a nightmare. They promised to integrate Lead Docket with my case management system, Neos, but they never did. It's been five months since I signed the contract, and all I get is excuses after weeks of unanswered voice messages and emails. The customer service department is missing in action. I would avoid doing any work with this company.

Do not trust their kind response to my review. They admitted that they did not deliver on this contract for over 6 months. They failed to perform their obligations under the contract, so nothing less than a canceled contract and a refund will be acceptable. It is not my problem that you were not prepared to do the integration with Neos that you promised to complete. Again, I do not recommend this company in light of their breach of contract and refusal to reach an amicable resolution.

It's been two weeks since you responded to this review promising to resolve this issue. I continue to wait with no calls or emails. Filevine is a very disappointing company that refuses to resolve this issue.

D. M. &. A. P.

5/5

Our firm has been a loyal Filevine customer for years. The team at Filevine communicates well in fixing any issues that arise and they work with our team to customize their software to make sure our team is set for success. We are overall satisfied with our experience with Filevine and their team, highly recommend.

James D.

5/5

Great company. I've used them over the years at different law firms. They are very scalable, so they are suitable for small/medium firms who want to be big someday - its always best to start off with the right software and scale up. They were also willing to work with us during the hard times when we needed adjustments along the way.

Matthew G.

5/5

Building a company is hard. Filevine's adoption of AI, technology, and their growth in the legal space is a testament to the speed at which they operate at. While certain "kinks" sometimes need to get worked out, they eventually do, and all benefit from it. I'm looking forward to seeing what Filevine innovates with in the future!

Kristie W.

1/5

This software was sold to me telling me that it would function properly for both Personal Injury and Criminal Defense. It let me enter two separate bank accounts but will not let me see a total balance in an account, nor can I run a report that differentiates between the two accounts. I cannot run batch bills with a work up through date only. I was told it would replace DropBox and Adobe which it does not. You still have to edit the documents in the outside software and then upload it back to FileVine. The list goes on and on about things they sold me on that do not function. Additionally, I was told that there would be someone to migrate our data over and that was a lie and I had to do it myself, as well as implementation. There is very little help, there is only Zoom sessions to teach you different things in a general manner. They do not help you individually. This software is a HUGE disappointment for both Criminal and Personal Injury. It is nearly impossible to get someone on the phone and if you do a support session it is limited to 10 minutes and you have to wait at least 10 minutes before someone is there to help you.