Quomation Insurance Services - Midvale, Utah

Lori S.

Worst experience with a company we've ever had. DO NOT sign a contract of any sort with them without having your attorney read it and make adjustments to make it fair to both sides. Their system went completely down in the spring. They weren't communicating with us and would not give us an ETA on when they'd be back up. Our major carriers pulled their rates from Quomation and didn't get back on them for months. We were forced to switch to another company because we had no idea if/when they would ever be back up (we can't function without a comparative rater with the volume of business we conduct). When we went to cancel, due to their lack of providing the product we had agreed upon, they told us we would have to pay for 90 more days of service. They wouldn't even allow us to remove users at that point, so we got a bill for nearly $1,000. We have done business off and on with Quomation for nearly 20 years, but we will NEVER go back to them and will tell anyone who is considering them to run away as fast as possible. The judge in our case was sympathetic (they took us and 6 other agencies to court on the same day, to fight us over these ridiculous charges) and admitted that the contract is not fair and that he would have done the same thing we did, but due to contractual law, it has to be upheld. We are forced to pay the bill, plus his attorney charges because we signed a contract that we never should have signed. DO NOT do business with this company.

Lyla A.

Their products are garbage!

They will charge you to transfer your data elsewhere, and in recent years they have even said they can’t export the data in any format that’s transferable.

The CEO Jeffrey takes the time to put up fake reviews here, and on Glassdoor and has 10+ years of history doing this 😂😂😂😂

That’s the only reason their google reviews aren’t at a one star.

They took down their Facebook page recently, got hacked recently and couldn’t restore customer data.

Don’t trust this company with your data! It’s not safe, it’s not secure, and it won’t be well managed!

Connor M.

My name is Drake and I just wanted to share my experience with this insurance company. They have a great salespeople and he provided me the best rates for my agency management system, rater and I even have a consumer portal now. My customers can get quotes 24 hours a day using this awesome tool! Great job Quomation Insurance Services! 5/5!

cliff S.

Absolutely the worst customer service we've ever dealt with. Make sure you read and reread your contract with these guys. They breached there contract by getting hacked, and not having enough security to stop them. They were down, and we were forced to change rating systems in order to keep writing new business. We never received a call or email stating what was wrong. No ETA when they'd be up again. They sue us for another 3 months of service even though it's 100% there fault we had to change, and could not use them anymore. We did business for 18 years with these people, and we'll never speak again. I will let every agent we know, and every agent thinking of changing over to agency steam how we were treated. You can get way better software for the same price if you shop around. Save yourself the headache and stress and go with a company who actually cares about their customers. One with better security to stop from being hacked, and going down. Also, be prepared if you buy the management system to pay him if you ever wanna get your information back. Even though it's yours, he feels entitled to charge you to get it back.

Audrey R.

I have been with this insurance software provider for years now and they are THE best! I have asked so many questions and the agent never made me feel like a dummy who doesn't know insurance software. Jasmine is just spectacular in customer care! Her patience, reliability, and knowledge for what she does is top notch. Thank you and I highly recommend this company.

Penelope E.

Quomation is a life saver! Helped me save a bunch of $ with my new agency and money is super tight. All their support people are here in the U.S., they speak English and Spanish and always are quick to answer any questions I have! It is nice to have someone who actually cares about trying to make a plan that works for you financially. Thanks again!

Mark R.

Our agency used this companies services for about 15 years. We were informed by two of our major home insurers that the new rating models would not be included in the Quomation comparative rater. Because of this, we decided to change comparative rating vendors. Quomation could not provide us with the comparative rating capability we required. When I contacted them to cancel our service they responded by telling me we owed an additional 3 months service fees by contract. I tried to appeal this decision via email as our request to cancel was due to their program not being able to provide us with a product that would rate home insurance with two of our major insurers. They never even responded. I think given the longevity of our relationship and the reason for parting was beyond the control of both entities, they should have waived the contract penalty but they obviously feel differently. Buyer beware, if you are considering them as a comparative rating vendor, I suggest adding a section to the contract stating that if for, whatever reason, Quomation cannot provide comparative rating capability for your main insurers, the cancellation penalty be waived.

Laurance B.

The insurance management system is 4 stars as long as you are not on the cloud.

My company attempted to transition to the cloud and it has been a disaster. The basic daily items included in the management system of attaching emails, opening old saved emails, attaching saved and scanned docs have become impossible.

Despite trying to reach out to the company 10+ times we have had zero help with the transition other than the initial call to install the cloud. We have made them aware of these problems but have not been helped with any of them. On top of this we now have duplicate contacts for every one of our customers in the cloud.

We are canceling the transition to the cloud and would not wish this experience on any of our competitors. Horrible customer service. Terrible transition management. Sales team told us it would be "seamless". Do not use the qcloud. Its a disaster.