NAPA Auto Parts - Duncanville, Texas

Address: 730 S Cockrell Hill Rd, Duncanville, TX 75137.
Phone: 9727808762.
Website: napaonline.com
Specialties: -.
Other points of interest: Delivery, In-store pickup, In-store shopping, Onsite services, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Quick visit, Batteries, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 284 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of NAPA Auto Parts

☎️9727808762

⏰ Open Hours of NAPA Auto Parts

Monday: 7:30 AM–7 PM
Tuesday: 7:30 AM–7 PM
Wednesday: 7:30 AM–7 PM
Thursday: 7:30 AM–7 PM
Friday: 7:30 AM–7 PM
Saturday: 8 AM–6 PM
Sunday: 9 AM–4 PM

Overview of NAPA Auto Parts - Duncanville Location

Located at 730 Sockrell Hill Rd, Duncanville, TX 75137, NAPA Auto Parts stands as a reputable destination for automotive parts and services. This particular branch is easily reachable via phone at 972-780-8762, and for those preferring online shopping, their official website napaonline.com offers a seamless shopping experience.

Key Features and Services

NAPA Auto Parts is well-known for its wide range of specialties, although specific details aren't provided here, it's clear they cater to a broad spectrum of automotive needs. Their services extend beyond mere parts sales to include delivery, in-store pickup, and in-store shopping. For those in urgent need, same-day delivery options are typically available. The store is also wheelchair accessible, ensuring a convenient experience for everyone. Their accessible parking lot and quick visit policy further enhance customer satisfaction.

Payment Options and Additional Benefits

NAPAAutoParts Duncanville embraces modern payment methods, accepting credit and debit cards, as well as NFC mobile payments. This flexibility caters to the diverse preferences of their clientele. The store also offers onsite services, which can be incredibly beneficial for vehicle owners seeking immediate repairs or adjustments.

Customer Experience and Reviews

Despite its many conveniences, the customer experience hasn't always been flawless. Some reviews highlight the importance of acknowledging customer appreciation, a detail that, though not explicitly mentioned, reflects on the overall service quality. With 284 reviews on Google My Business, the average opinion leans positively at 4.3 out of 5 stars. This suggests that while there might be room for improvement, particularly in customer service, the store generally provides valuable automotive solutions.

Recommendation

For anyone in need of automotive parts or services in Duncanville, NAPA Auto Parts offers a comprehensive solution. Their commitment to accessibility and a variety of services makes them a solid choice. If you're planning a visit, consider utilizing their user-friendly online platform to check availability or arrange delivery. Don't let incomplete customer service deter you; the store's positive online reputation for most aspects of their business is a strong testament to their value. For a more personalized experience, feel free to reach out through their website napaonline.com to inquire about services or products. Remember, good service, along with quality parts, is what keeps engines running smoothly.

👍 Reviews of NAPA Auto Parts

R H.

3/5

Yesterday was the second consecutive time I have purchased parts at this store location that I couldn't get a simple "thank you" before leaving the building. Do the employees not realize it is the customer revenue that keeps the doors open and the paycheck flowing? In future, I will consider an alternative.

That G.

1/5

If I could give less I would. I walk into the store can't find anything i need. one guy behind the counter sitting down looking at T.V and a young lady sitting down on her phone. I ask the girl what headlights I get for my car she looks it up and tells me to go to an isle. There i stand lost not knowing what lights I need. I ask her if she can show me she yells at me that there right in the isle clearly napa employees think sitting down is more important than providing good customer service. Guy comes to help me finally I guess a Comercial came up, smelling like he smoked a whole pack of cigarettes and triggering my asthma. Worst napa worst experience ever.

Wayne C.

5/5

Very helpful staff, but don't depend on the internet if you need to pick something up. Go ahead and call the store to make sure they have it.

Jack A.

5/5

Closest to having old school counter people, carries tons of unique parts in stock and available

Michael B.

5/5

Great auto supply store, they have most of what you need in stock and can get most anything you need next day if not in stock. Highly recommend

Scott

2/5

Not happy with my experience with this store this past weekend.
- Store blocked me from making a return of a defective part
- Store sent me to another store to solve my problem
- Item cost 3x the equivalent O'Reilly's on the same part (30 vs 10)
- A different Napa store refunded me with no issues

Story:
Called in asking about a Fuel Line Disconnect tool. Employee some issues locating the part, but it ends up they had it in stock. Went into the store, picked it up, trying using my commercial account, but had no luck. Paid for it and went on my way. Had to repair a stranded vehicle on side of road, so access to fuel line was not great. Wriggled my way in there and the tools plastic snapped during use. The Napa store only had 1 in stock, so I had to run to a local O'Reilly's and buy the same tool again from them. Went through the same rigmarole and problem was solved. Yeah, there was some bending and flexing on the tool, but that is to be expected. The O'Reilly's tool held up.

Afterwards, I head back to the Napa store to return the broken tool and they say its "used" and cannot be returned. I explained that is broke during use and it shouldn't have. They said they could warranty it, but I am an out of towner and they didn't have the part in stock. They couldn't ship the replacement part and they suggested I return it to another store more local to me. So, I called my local Napa store in Houston and they said they would warranty it out for me. I got to my local store and gave him the story and they offered to refund it completely as I had already purchased a replacement from O'Reilly's.

I don't see why one store could easily solve my problem (refund) and another pretended like there was no solution. I suspect the store manager was just protecting the bottom line instead of providing customer service.

Gregory B.

5/5

Great place and guys are very nice 👍🏽. John is Great on how he understands each and every one question about whatever they need. The other guys are great as well 👏 and I was a few cents short and John was very nice to let leave..😊,But I returned from the car with the change 😀 Thanks John 👍🏽 This NAPA is a Great place to Shop for your part needs 😀

Armando P.

5/5

Great customer service and great prices. Best time to go is on the second Saturday of every month. Also known as Super Saturday for an extra 30% off before 9 am